Featured Bought Too Much?

Discussion in 'Triumph General Discussion' started by Nicholaj, Dec 29, 2020.

  1. Nicholaj

    Nicholaj Noble Member

    Feb 22, 2020
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    Stavanger, Norway
    #1 Nicholaj, Dec 29, 2020
    As some of you know, I’m currently building a custom Bonneville ´67 650,
    https://www.thetriumphforum.com/threads/bonneville-project.26980/

    In the process i have bought a lot of parts from Lowbrow Customs i USA. It all started with finding some great YouTube videos they made. They are quick on delivery, and have an exceptional customer service!! I have called, chatted and emailed with them (Todd) and they will help you with everything! Really service minded :party:

    And then out of the blue, I received a package from them to day, but i haven’t ordered anything, so i was a bit surprised :neutral:

    It turned out to be a gift for being a good customer 2020 :cool: Engraved knife and a grindstone in a nice wooden box, together with a handwritten thank you card from the founder of the company!!! :heart_eyes:

    It really makes you feel appreciated as a customer, but also makes me think...HOW much money did I actually spend this year :joy::joy:

    Anyway, big shoutout to Lowbrow Customs :heart:

    A8B3F4F5-F7BC-45F3-B4B4-76D6FAB7F2A7.jpeg

    37719302-C07D-4E3A-87DA-5C171A42DB86.jpeg

    AD9A9DF2-54C5-4E45-AB63-FAB56EFC3CDB.jpeg

    6779B205-DCCF-4034-9800-D7574189B99B.jpeg

    209BC2BC-0B10-44C7-8448-8768BB2D69EE.jpeg
     
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  2. learningtofly

    learningtofly He’s not the Messiah, he’s a very naughty boy!
    Subscriber

    Sep 25, 2018
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    #2 learningtofly, Dec 29, 2020
    That's exceptional! Great way to demonstrate customer relationship management done properly.
     
    • Agree Agree x 8
  3. Nicholaj

    Nicholaj Noble Member

    Feb 22, 2020
    542
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    Stavanger, Norway
    #3 Nicholaj, Dec 29, 2020
    Absolutely, unfortunately you don’t see that too often...:confused:
     
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  4. Vegan Flea

    Vegan Flea Well-Known Member

    Dec 18, 2020
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    Norfolk
    #4 Vegan Flea, Dec 29, 2020
    Nice. Regardless of how much you've spent 99.9% of suppliers would never do that. Not only that but it looks really decent and not some empty gesture of tat. Good on them. :cool:
     
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  5. Nicholaj

    Nicholaj Noble Member

    Feb 22, 2020
    542
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    Stavanger, Norway
    #5 Nicholaj, Dec 29, 2020
    Agreed, had it even just been the handwritten card, I would have been impressed
     
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  6. TEZ 217

    TEZ 217 Crème de la Crème

    Mar 6, 2016
    3,154
    1,000
    south shields
    #6 TEZ 217, Dec 29, 2020
    Wow that's a good way to pay back customer support, on the other hand he thinks you may have a stable off Triumphs so maybe you kept the company afloat single handed :D:D
    So long as your happy, another year coming it's all behind you now.
     
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  7. Nicholaj

    Nicholaj Noble Member

    Feb 22, 2020
    542
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    Stavanger, Norway
    #7 Nicholaj, Dec 29, 2020
    Haha, it surely feels like I kept them a float :joy: But I’m happy, so I’m good :yum:sun:
     
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  8. Tigcraft

    Tigcraft Unheard of Member

    Mar 29, 2014
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    Holmfirth West Yorkshire
    #8 Tigcraft, Dec 30, 2020
    Wow! Lost for words. Was it only some screws you might have bought from them? Hehehe
     
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  9. Hubaxe

    Hubaxe Good moaning! aka Mr Wordsalad :)

    Mar 25, 2020
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    Aix Les bains - French Alps
    #9 Hubaxe, Dec 30, 2020
    in France we sometime get a sticker..
     
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  10. Nicholaj

    Nicholaj Noble Member

    Feb 22, 2020
    542
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    Stavanger, Norway
    #10 Nicholaj, Dec 30, 2020
    Hehehe I think there was a small bag of screws once...as well :p
     
  11. Nicholaj

    Nicholaj Noble Member

    Feb 22, 2020
    542
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    Stavanger, Norway
    #11 Nicholaj, Dec 30, 2020
    That’s the usual one :blush:
     
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  12. pistonbroke

    pistonbroke Senior Member

    Aug 10, 2020
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    #12 pistonbroke, Dec 30, 2020
    That is one seriously cool bit of customer service!
     
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