It's with regret that yesterday I traded in my 10 month old Street Scrambler and decided that Triumph have had the last penny they'll get from me. The Scrambler had less than 2000 miles on it and was cossetted, much like a lot of bikes are, with an almost religious cleaning regime. It was kept in a warm and dry garage and rarely ridden over the winter, except on sunny days, kept happy connected upto its Optimate. About three weeks ago I took it to a local bike meet and noticed that the power was dropping occasionaly when cracking the throttle for overtakes so I booked it into the dealers to be checked out. After booking it in I gave it a once over and noticed that there was rust on the rear shock welds, rust on the rear wheel spokes and corrosion on the shock mounting bolts and head bolts. I called my dealer and told him that he needed to take a look and that they would all need to be replaced under warranty. So last Tuesday I took the bike down to my dealer where I had arranged to meet the dealer principal at 10:00am, (it's a 50 mile ride to my nearest dealer so I didn't really want to mess about when I got there), to talk about the corrosion and rust issues. I arrive and he's not there, buggered off out to the BMW dealers round the corner. So I'm talking to the service manager and he comes out and looks at the bike, his comment, unbelievably, "Yeah, they all do that". I told him that I couldn't give a shit if they all do it, Triumph would have to do something about it and it's unacceptable on a bike that's less than a year old and has done less than 2000 miles. He also mentions that the bike "missing" is probably down either dodgy HT caps or leads and that they'd had a few with this problem. About half an hour later the boss arrives and comes upto the cafe where I'm having a coffee. He asks me how I am and, due to his not being here when I arrived as arranged, and the attitude of the service manager, I tell him that I'd be a lot bloody happier if my bike wasn't rusting away before my eyes. Does he apologise for not being there when he'd arranged to meet me? No. Does he assuage my concerns about my near £10k bike rusting away quietly to itself? No. He gets pretty punchy and says that his primary concern is sorting the electrical problem. OK, I thought to myself, let's all take a step back and get this resolved, and off he trots to get the bike sorted. Now baring in mind the service manager had said that he thought the problem probably lay with either the HT leads or the HT caps, the four and a half hours I waited to be told the problem was exactly that seemed a little on the excessive side but hey, let's get on to sorting out the corrosion and rust issues. Back with the dealer principal and we're outside and I'm pointing out the rust to him. "Well", he say's, "I'll take a few pictures and send them to Triumph but they take their time getting back and they always put this sort of thing down to your cleaning regime". What? On fucking 10 month old bike? With less than 2000 miles on the clock? That's been cossetted to within an inch of it's naturals? That's been kept warm and dry throughout the winter in my garage? That's only seen rain when I've been caught out? I told him to get real and that I wanted Triumph to sort this out. Wanker. So around 7 hours after leaving home I get back home and start to think about this and realise that Triumph are just using poor quality metals that are badly coated and that any replacement, if they do actually decide that I have a case, is likely to do the same. So I check out what it's likely to cost me to sort this myself and I reckon I could get out for around the £600 mark, (replacement shocks and new spokes and nipples on both wheels). Buy why should I have to? Maybe I'm the problem. I'm coming from seven years of BMW's, on bikes that have been well ridden, (up until recently when deteriorating health became an issue I was an IAM national observer and I'd cover upto 20k miles a year in all weathers) and never missed a beat, (maybe I've been lucky) and fantastic customer service. The one and only time I had a problem, with laquer starting the flake off the beak on a GS after 18 months there was no question, the dealer immediately agreed to a replacement under warranty. So maybe I've been spoilt? But no, over the years, between us, me and the wife have had 6 other Triumphs and not one has given us a problem and we've always had great service from the guys at Carl Rosners in Surrey. A mate of mine, who's also ridden for many years, a year ago bought a Thruxton R, he had no end of issues but Triumph couldn't give a toss and in the end he done what I've done and decided to take the hit and cut his losses and move on. So after waffling on the bottom line is the Street Scrambler goes next Thursday, I've gone way off piste for me and bought a Yamaha XSR900. I've only owned one Yamaha in 41 years of riding, don't know why, I guess that since the LC they've just not grabbed my attention. When they were knocking out R1's I was riding Fireblades and when they bought out the Super Tenere I was riding GS's. So onwards and upwards. The really sad thing about it is that I really liked the way the little Street Scrambler made its power and the way it rode, I absolutely loved the Street Triple R that I was so keen on when I heard about it that I actually bought one of the press launch bikes, my old 955 Sprint ST that I thought was always a better bike than the VFR it was up against, I should know, I've owned both over the years. Triumph have made some great bikes sadly my Street Scrambler wasn't one of them and the attitiude of Triumph and this particular dealer have together ensured that it'll be a bloody long time before they see my money again. I see an awful lot of people complaining about the attitide of Triumph dealers and Triumph, let's just hope that they haven't forgotten the lesson they should have learned in the 70's when their complacent attitude and crap build quality allowed the Japanese to come and eat them alive! Ride safe everyone.