Triumph Warranties And Main Dealer Servicing

Discussion in 'Triumph General Discussion' started by steve172, Jan 7, 2019.

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  1. steve172

    steve172 New Member

    May 15, 2018
    7
    3
    Dumbarton, Scotland
    Hi folks, my street triple 765 is due its 6k miles service pretty soon. Does anyone know if it requires main dealer servicing to maintain the warranty? I normally do my own basic servicing and use another bloke more local to me for anything more complex on my other bike (KTM adventure) but wondering, if he even uses genuine triumph parts, will his stamp in my book be enough to satisfy a warranty claim (should I ever have to)?
    TIA
     
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  2. Richard Neale

    Richard Neale Active Member

    Apr 20, 2018
    156
    43
    Northwich
    For the service you are safer getting a main dealer stamp so if any warranty issue occurs you are covered. You may have a case if you use an independent using genuine parts but it would be open to question. I believe some places demand that work be done by a vat registered garage too. I am waiting til end of warranty then do my own work. Hope that helps !
     
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  3. steve172

    steve172 New Member

    May 15, 2018
    7
    3
    Dumbarton, Scotland
    I figured that may be the case, just less convenient and more expensive going to triumph!
     
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  4. Richard Neale

    Richard Neale Active Member

    Apr 20, 2018
    156
    43
    Northwich
    I would imagine that is fraud to do work on a vehicle yourself if you are unqualified as a bike mechanic and have the book stamped to claim the work was done by someone else who is qualified. (regardless of how competent you are...) Just saying ...
    For the cost of a 6000 mile service you may as well keep in favour with the dealer ! I have found independent bike workshops to be pretty variable in terms of quality and feel a main dealer should be better trained for my specific bike.
     
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  5. Sir Trev

    Sir Trev Senior Member

    May 27, 2017
    565
    193
    Buckinghamshire
    As my local main dealer is no more a main dealer I have been wondering that myself as Hugh will be two this June so still in the warranty period. Much as I'd be happy to have them do the work...
     
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  6. Richard Neale

    Richard Neale Active Member

    Apr 20, 2018
    156
    43
    Northwich
    Yeah, its a joke really !
     
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  7. Eldon

    Eldon Elite Member

    Nov 14, 2018
    1,362
    750
    North Yorkshire
    I for one don't agree with some of your post and it could be said it comes across as a little niave.
    I strongly complained to the dealer about their shite pdi that I corrected before using my bike.
    Main dealers, whether car or bike, aren't some engineering God's and actually farm some work out to local specialists.
    Naturally they add their slice on and the punters think the dealer can tackle anything.
     
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  8. Richard Neale

    Richard Neale Active Member

    Apr 20, 2018
    156
    43
    Northwich
    Yes I too have experiences poor quality workmanship and had to sort. However, for my warranty I still believe a dealer stamped service book is going to be the least hassle.
     
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  9. speeder

    speeder Noble Member

    Jan 3, 2019
    382
    313
    dorset
    Under EU block exemption rules you do not have to use a main dealer, as dozer pointed out, any qualified and vat registered mechanic can do the work provided they use OE or equivalent parts.
    This rule was introduced to prevent main dealers monopolizing in warranty servicing.
     
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  10. Pete Farrell

    Pete Farrell Active Member

    Oct 4, 2017
    84
    28
    Lancashire
    Yo Speeder,
    Has anyone told "Triumph" that?
    Just asking, Pete.
     
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  11. Rich Bryce

    Rich Bryce Dead Eye Dick
    Subscriber

    Sep 18, 2015
    3,034
    1,000
    Bedford
    A dealer is not going to volunteer the information, but it's a legal fact so there's no choice if asked.

    And as I've said before, an authorised dealer has access to all the latest on-line information, software updates, recalls etc that a non-franchise does not. That's part of the cost of being franchised. If you are happy to forgo those when your bike is serviced then happy days.
     
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  12. Eldon

    Eldon Elite Member

    Nov 14, 2018
    1,362
    750
    North Yorkshire
    Fair point there Rich; ya pays ya money and takes your choice.

    Like lots of things in life there isn't one solution fits all ;) otherwise we'd all be shagging the same lass :joy:
     
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  13. Baben

    Baben Active Member

    Aug 30, 2016
    128
    43
    Watton
    Had my Tiger done by the main dealer till it was out of warranty. Bunch of legalised thieves in my opinion. Have now found a chap who runs his own workshop and races a Street Triple. Brilliant and a fair bit cheaper than the dealer. About a forty minute ride down some cracking roads to get to him too so that is icing on the cake.
     
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  14. speeder

    speeder Noble Member

    Jan 3, 2019
    382
    313
    dorset
    One last thought..In my experience many (but not all) main dealer mechanics are only there because they are not good enough to set up on their own.
     
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  15. Eldon

    Eldon Elite Member

    Nov 14, 2018
    1,362
    750
    North Yorkshire
    Got to agree with what DD wrote....
    Me personally I'm only NOT doing the work myself purely because of the warranty. This is my first bike in over 35 years where I'm reluctantly letting others work on it.

    True story;
    My best mate used to be an mot tester and went to a dealer for a job. The workshop manager said let me come out and show you how to do an mot properly :(
    Errm I've been doing them for about 5 years I think I know by now.
    No I'll show you.
    They did the dance round the car and it all looked a pass.
    WSM said well it looks like its failed!
    Eh it looks ok to me.
    Ahh well you didn't spot the leaking shock absorber then.
    :neutral::no_mouth::no_mouth:
    WSM promptly picks a can of wd40 up and sprays top shroud of shocker... see!

    My mate lasted the morning and said see ya:confused:
     
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  16. Eldon

    Eldon Elite Member

    Nov 14, 2018
    1,362
    750
    North Yorkshire
    A bit harsh.
    I know what your trying to say but only agree to a point!
     
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  17. Pete Farrell

    Pete Farrell Active Member

    Oct 4, 2017
    84
    28
    Lancashire
    Run this by you all,true story,
    Last year my mate and I (he is an ex Navy Marine engineer) fitted Oxford heated grips to my Bonneville America which caused the engine warning light to come on. Panic stations! what have we done wrong? We checked out everything then in desperation phoned the Triumph dealer (Chester) for advice to be told you should bring the bike in to be checked out before any damage was caused. I explained that I didn't like the idea of riding the bike with the engine warning light lit he said that they could collect the bike but there would be a charge (90 quid). I won't bore you with the distances,grief involved in doing this then having to get a lift to pick up the bike, so I searched the forum to try and find a solution. It took me about two minutes to find out that all I needed to do was to run the motor to temperature then let it cool down back to cold 3 times (thanks Dill and Dozers dad) bingo job done. At no time did the dealer suggest trying this first!
    Good for thought hey.
     
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  18. Rich Bryce

    Rich Bryce Dead Eye Dick
    Subscriber

    Sep 18, 2015
    3,034
    1,000
    Bedford
    Standard practice if you make any changes. It takes the management system three cycles to complete its diagnostics. It's what we at Woburn tell folk who phone in worried, or if they don't want to do that we tell them to bring the bike in and we'll plug it in and turn it off for then foc as part of duty of care. It's taking the piss otherwise if the customer tells you they've merely fitted grips, or changed a light bulb etc.
     
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  19. joe mc donald

    Subscriber

    Dec 26, 2014
    11,643
    1,000
    slough / burnham
    Funny old thing servicing. I do my own oil filter and brakes. Bulldog are happy with this and stamp the book. Even when I changed my exhaust the light came up so I phoned them and sure enough they confirmed to me to start the bike and run to tempeture. They did say it may take up to three try's and it would rectify its self. So I recon it depends on the dealer. And I never found Bulldog over expensive.
    Ride Safe
    Joe.
     
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  20. Tiglet

    Tiglet Vintage Member
    Subscriber

    Mar 28, 2016
    4,383
    1,000
    Cheshire
    That’ll be the same Triumph dealer that charges £80 admin fee on bike sales then :eek:
     
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