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Triumph Warranties And Main Dealer Servicing

Discussion in 'Triumph General Discussion' started by steve172, Jan 7, 2019.

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  1. steve172

    steve172 New Member

    May 15, 2018
    7
    3
    Dumbarton, Scotland
    Hi folks, my street triple 765 is due its 6k miles service pretty soon. Does anyone know if it requires main dealer servicing to maintain the warranty? I normally do my own basic servicing and use another bloke more local to me for anything more complex on my other bike (KTM adventure) but wondering, if he even uses genuine triumph parts, will his stamp in my book be enough to satisfy a warranty claim (should I ever have to)?
    TIA
     
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  2. Richard Neale

    Richard Neale Active Member

    Apr 20, 2018
    155
    43
    Northwich
    For the service you are safer getting a main dealer stamp so if any warranty issue occurs you are covered. You may have a case if you use an independent using genuine parts but it would be open to question. I believe some places demand that work be done by a vat registered garage too. I am waiting til end of warranty then do my own work. Hope that helps !
     
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  3. steve172

    steve172 New Member

    May 15, 2018
    7
    3
    Dumbarton, Scotland
    I figured that may be the case, just less convenient and more expensive going to triumph!
     
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  4. Dozers Dad

    Dozers Dad Bushmills Chief Quality Controller
    Subscriber

    #4 Dozers Dad, Jan 8, 2019
    Last edited: Jan 8, 2019
    Hi Steve,

    Unless the rules have changed? All you need is a service via a VAT registered garage using genuine Triumph parts. It doesn't have to be a Triumph dealer.
    When I've owned new vehicles. I've serviced them myself. Then got the book stamped by a VAT reg'd garage. In return for a contribution to their tea/biscuits fund.

    If you know what you're doing. You'll do a far better job than a Triumph dealer will. To them it's just the 10am etc job. To you it's your baby.
     
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  5. Richard Neale

    Richard Neale Active Member

    Apr 20, 2018
    155
    43
    Northwich
    I would imagine that is fraud to do work on a vehicle yourself if you are unqualified as a bike mechanic and have the book stamped to claim the work was done by someone else who is qualified. (regardless of how competent you are...) Just saying ...
    For the cost of a 6000 mile service you may as well keep in favour with the dealer ! I have found independent bike workshops to be pretty variable in terms of quality and feel a main dealer should be better trained for my specific bike.
     
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  6. Dozers Dad

    Dozers Dad Bushmills Chief Quality Controller
    Subscriber

    Maybe?
    And on this day not a single f was given.....jpg
     
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  7. Dozers Dad

    Dozers Dad Bushmills Chief Quality Controller
    Subscriber

    See how many good diy mechanics you can get to agree with that statement Richard?
    This forum (& many others) are littered with stories of total incompetence courtesy of main dealer workshops.
     
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  8. Sir Trev

    Sir Trev Senior Member

    May 27, 2017
    466
    163
    Buckinghamshire
    As my local main dealer is no more a main dealer I have been wondering that myself as Hugh will be two this June so still in the warranty period. Much as I'd be happy to have them do the work...
     
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  9. Richard Neale

    Richard Neale Active Member

    Apr 20, 2018
    155
    43
    Northwich
    Yeah, its a joke really !
     
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  10. Eldon

    Eldon Senior Member

    Nov 14, 2018
    639
    193
    North Yorkshire
    I for one don't agree with some of your post and it could be said it comes across as a little niave.
    I strongly complained to the dealer about their shite pdi that I corrected before using my bike.
    Main dealers, whether car or bike, aren't some engineering God's and actually farm some work out to local specialists.
    Naturally they add their slice on and the punters think the dealer can tackle anything.
     
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  11. Richard Neale

    Richard Neale Active Member

    Apr 20, 2018
    155
    43
    Northwich
    Yes I too have experiences poor quality workmanship and had to sort. However, for my warranty I still believe a dealer stamped service book is going to be the least hassle.
     
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  12. speeder

    speeder Senior Member

    Jan 3, 2019
    139
    283
    dorset
    Under EU block exemption rules you do not have to use a main dealer, as dozer pointed out, any qualified and vat registered mechanic can do the work provided they use OE or equivalent parts.
    This rule was introduced to prevent main dealers monopolizing in warranty servicing.
     
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  13. Pete Farrell

    Pete Farrell Active Member

    Oct 4, 2017
    96
    28
    Lancashire
    Yo Speeder,
    Has anyone told "Triumph" that?
    Just asking, Pete.
     
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  14. Dozers Dad

    Dozers Dad Bushmills Chief Quality Controller
    Subscriber

    Obviously, Triumph aren't going to tell you/us that but it is a fact Peter.
     
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  15. Rich Bryce

    Rich Bryce Dead Eye Dick
    Subscriber

    Sep 18, 2015
    2,888
    1,000
    Bedford
    A dealer is not going to volunteer the information, but it's a legal fact so there's no choice if asked.

    And as I've said before, an authorised dealer has access to all the latest on-line information, software updates, recalls etc that a non-franchise does not. That's part of the cost of being franchised. If you are happy to forgo those when your bike is serviced then happy days.
     
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  16. Eldon

    Eldon Senior Member

    Nov 14, 2018
    639
    193
    North Yorkshire
    Fair point there Rich; ya pays ya money and takes your choice.

    Like lots of things in life there isn't one solution fits all ;) otherwise we'd all be shagging the same lass :joy:
     
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  17. Baben

    Baben Active Member

    Aug 30, 2016
    83
    28
    Watton
    Had my Tiger done by the main dealer till it was out of warranty. Bunch of legalised thieves in my opinion. Have now found a chap who runs his own workshop and races a Street Triple. Brilliant and a fair bit cheaper than the dealer. About a forty minute ride down some cracking roads to get to him too so that is icing on the cake.
     
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  18. speeder

    speeder Senior Member

    Jan 3, 2019
    139
    283
    dorset
    One last thought..In my experience many (but not all) main dealer mechanics are only there because they are not good enough to set up on their own.
     
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  19. Dozers Dad

    Dozers Dad Bushmills Chief Quality Controller
    Subscriber

    #19 Dozers Dad, Jan 14, 2019
    Last edited: Jan 14, 2019
    Finding a mechanic at a main dealer who works on customers vehicles with the same work ethic as he would with his own vehicles. Is like finding a needle in a haystack but they do exist.
    My wife's uncle has recently retired. Over the years he was a master-tech for Citroen, Mazda, Audi & others. In a spannering career that spanned nearly 50yrs.
    He couldn't wait to retire for one reason & one reason alone.
    He loved the job & even accepted the shite pay (considering how valuable he was to the dealerships he worked for) However, he was sick of being told to cut corners. Just so that the workshop hit their bonus.
    The poor sucker customer was paying a feckin fortune for labour. Whilst the techs were only getting approx 10% of that & being offered financial incentives to cut corners to make up their wages FFS! :confused:

    Anybody that uses a main dealer for servicing/repairs. Thinking they are getting a top notch job? Is quite frankly deluded!
    All they are getting is main dealer stamps in the vehicles service records. That "might" add 5% to the vehicles value come px time?
    That doesn't come close to offsetting the cash paid out to receive those service stamps. Not to mention the very serious potential for slapdash work being carried out on the vehicle! :rolleyes:
     
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  20. Eldon

    Eldon Senior Member

    Nov 14, 2018
    639
    193
    North Yorkshire
    Got to agree with what DD wrote....
    Me personally I'm only NOT doing the work myself purely because of the warranty. This is my first bike in over 35 years where I'm reluctantly letting others work on it.

    True story;
    My best mate used to be an mot tester and went to a dealer for a job. The workshop manager said let me come out and show you how to do an mot properly :(
    Errm I've been doing them for about 5 years I think I know by now.
    No I'll show you.
    They did the dance round the car and it all looked a pass.
    WSM said well it looks like its failed!
    Eh it looks ok to me.
    Ahh well you didn't spot the leaking shock absorber then.
    :neutral::no_mouth::no_mouth:
    WSM promptly picks a can of wd40 up and sprays top shroud of shocker... see!

    My mate lasted the morning and said see ya:confused:
     
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