Hi Terry, I would suggest signing off with 'thankyou in anticipation of a satisfactory resolution' Oops! Apologies tj I just noticed that you had said you had already sent it. Well written and best of luck.
Very good and to the point. I do however find that a hand written letter rather than a email makes it more personal and carries more weight. Email can easily be deleted or just plainly ignored. I hope you reach your desired goal.
The email is also being copied and sent via the postal orifice !! So it will get there one way or another. I also have the CEO's email address...........
Sadly none of the above, but apparently they had a call from the factory this morning. The throttle bodies will be replaced as soon as the parts are in stock. My faith is restored !
So what are you going to do, to ensure this doesn't happen again? Ask the dealer to laquer them before installation?
Well done its just a pity that you had to keep pushing although there's a similar tale about exhaust replacement on another thread. So far all's been well with mine, the recall was done the other week and another more controversial warranty issue was also sorted earlier this year. That was a large nearly 10mm 'chip' in the tanks paintwork. The dealer had spotted and logged it at its first service assuming I knew about it but I only noticed it when I got the polish out a day or 2 later (it was low down and on the right front side out of sight line and on the 'wall side' of my garage). Closer examination and our opinion was that it was a failure with paint system as I was sure I hadn't been hit with gravel or had left the bike where this damage could have occurred. Anyway Newcastle Triumph were happy with my version of events and contacted the factory who agreed to supply and fit a new one within a few days.
Well, funnily enough my new Scrambler is showing signs of corrosion and and it has had only 3 or 4 wet runs. It has been washed and cleaned and I have used the Scottoiler 365 treatment (which I don't think is that special to be honest). I'm looking at a stainless bolt set as the heads of my bolts are going and the bike only has 1100 miles on it and a couple of months old. Pipework is showing signs of pitting/corrosion too. I have a 7 year old Yamaha (not known for the best rustproofing) with ten times the mileage and it genuinely looks as clean as my `66 plate Triumph.
Hello guys. I am new in the Triumph World coming from Japanese bikes after 30 years of a lovely relationship. I just got a brand new 2019/202 Speed Twin that is 13 days old with 560lm on the road in less than 8 days. Never got a rain and it keep covered in the into a garage. I am experiencing some problems (high engine temperature, squeaky brake and some other) that I should not in bike of this price and I have to mention that I never had them with my other bikes. Because the age of my ST, there is no space to discuss about the cleaning activity. I already rote to the Customer Service who just said: PRESENT THE PROBLEM AT THE FIRST SERVICE at your dealer. So, I have to wait until complain a little more. As soon as the quarantine of COVID-19 stops, I will pay a visit the the dealer. So, take a look on these pics. It is really unacceptable in bike with this price. Now, as nobody publishes anything in the thread for some time, I would like to ask you all if some of you found a way to sove it or a workaround over this problem with reduced cost. I can find some solutions, but all with an increased cost on the overall price over this bike, what I would not like to. Regards to you all.
Bloody hell, that’s appalling . I’ve not seen anything that bad on an almost brand new bike. Hope your dealer & Triumph sort it asap.
Hi Acadena, Welcome to the forum. I’m even upset for your part after looking at the pictures. Definitely something attacking the cast and bolts. My advice as you rightly said after the lock down take it back immediately, document everything where possible in writing and make it clear as day that you are not going to run up and down to resolve this. I hope they sort it for you with little as possible hassle. Let us know how you get on.
Certainly good advice John but for it to deteriorate to such an extent in less than two weeks of ownership shows a serious problem. Those are some deep marks, on the casting which is annodised, the bolt which is plated and even on the plastic. I’d be very concerned and upset if it was mine. Imagine a year from now ...
That bike has almost certainly been assembled in Brazil which makes me wonder how and where those parts have been stored prior to assembly. It looks like the damage you would expect from prolonged exposure to salt.
