SPEED TRIPLE WARRANTY ISSUES

Discussion in 'Speed Triple' started by Col_C, Oct 11, 2016.

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  1. Col_C

    Col_C I can't re...Member

    Aug 5, 2015
    1,406
    800
    Cornwall
    Post here for issues that could come under warranty or have been fixed under warranty, state year, model of bike, what the problem was/is, whether you got it sorted, how and who you contacted.
     
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  2. Col_C

    Col_C I can't re...Member

    Aug 5, 2015
    1,406
    800
    Cornwall
    2015 Speed 94R, warped front discs, only slightly noticeable when almost stopped. Claimed at 12 months old and accepted without hassle via Triumph Plymouth. A few weeks delay due to lack of stock at Triumph. New discs and pads fitted without problem.
     
  3. roadrider

    roadrider First Class Member
    Subscriber

    Jul 26, 2013
    1,002
    500
    Oxon
    #3 roadrider, Oct 11, 2016
    Last edited: Oct 12, 2016
    2012 Speed cracked headlights replaced.
    I think the bike was about 2 years old at the time,Hughenden M40 replaced them with no quibbles.
     
  4. Pabs

    Pabs Well-Known Member

    Mar 31, 2016
    38
    78
    Plymouth
    2016 speed S
    glass in both mirrors vibrating as glue came loose. Made buzz louder than the exhaust. Replaced under warranty.

    Think its starting again.
     
  5. Ali

    Ali New Member

    Feb 8, 2016
    0
    1
    Herts
    2015 speed 94, heel knob on kickstand snapped off. Replaced kickstand at Woburn, no issues.
     
  6. Harry Hoarder

    Harry Hoarder New Member

    Sep 10, 2016
    7
    3
    Somerset
    Is that it?? Have a look at bmw r nine t forum it's what made my mind up about getting a speed next year!!
     
  7. Col_C

    Col_C I can't re...Member

    Aug 5, 2015
    1,406
    800
    Cornwall
    :D:D:D
    Same on the Multistrada forum, thankfully I have no further interest there.:rolleyes:
    I think generally speaking Triumph's are fairly reliable and well put together, although there's always the odd Friday afternoon bike and it seems a bit hit & miss as to whether Triumph give good after sales support.

    Couldn't get used to the lack of whinging when I moved forums :confused:....people pass the time cracking jokes for god's sake!!!:eek:
     
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  8. topbanana0

    topbanana0 Well-Known Member

    Mar 27, 2016
    226
    93
    South Wales
    My mate has a 2014 speedy se, his headlights have bubbled/blistered. Anyone had any issue with this?
     
  9. Col_C

    Col_C I can't re...Member

    Aug 5, 2015
    1,406
    800
    Cornwall
    Anything non standard? e.g. high watt bulbs or perspex stone guards?
    Seem to remember something in handbook of my Sprint or Multistrada about not running lights on and taped up for track days. Don't recall same warning in Speed3 though.
     
  10. Ioan jones

    Ioan jones New Member

    Nov 1, 2016
    0
    1
    Swansea
    Hi I'm new to this forum but i would like to know if anyone else have had issues with their headlights melting when using headlight protectors. I have spoken to Triumph but they say there is not an issue with the headlights.

    have a look at the pictures what do you people think. ( factory fitted bulbs)


    [​IMG][​IMG][​IMG]

    #1
     
  11. H.O.

    H.O. Noble Member

    Nov 28, 2015
    1,045
    300
    ARDROSSAN, AYRSHIRE
    If the protectors are a genuine Triumph part number accessory or Triumph approved accessory then you will have a case, if not you are probably on your own, I doubt if Triumph would accept liability, they will wiggle out of it unfortunately mate.
     
  12. crispey

    crispey crispey creme de la creme

    Nov 6, 2014
    7,181
    1,000
    Uk
    I'm with him up there
     
  13. H.O.

    H.O. Noble Member

    Nov 28, 2015
    1,045
    300
    ARDROSSAN, AYRSHIRE
    There is possibly another course of action, against the supplier of the the head lamp protectors if there is no warning of damage that may occur, you should expect the item(s) to work with out damage to the machine, 'not fit for the purpose they were sold'.
    The Seller would be the customers first port of call.
    Only an idea.
     
  14. Col_C

    Col_C I can't re...Member

    Aug 5, 2015
    1,406
    800
    Cornwall
  15. Jody

    Jody Active Member

    Oct 9, 2016
    143
    43
    Nuneaton
    2011 S3 ABS

    Cloudy headlights, Triumph told me they had already been replaced JUST over 2 years previous

    Wouldn't replace again but were happy to tell me if I bought some new I'd get a 2 year warranty...
     
  16. alanm

    alanm Well-Known Member

    May 13, 2016
    18
    58
    Swansea
    I contacted Bevans of Cardiff re slight warp in front discs on 2014 ST with under 5k on clock. The bike was bought from CMC, Newport and was serviced by them on sale with 1500 miles.
    Despite the bike being 2 years and 4 months old I thought I'd try and appeal to triumph's better nature due to low miles, age, safety.
    Bevans told me that because the bike was serviced by CMC Triumph would not entertain any warranty.
    I then stated that he had just provided me with no reason to ever pay for main dealer servicing again for the life of the bike!
    I never got past Bevans so if anyone has a contact no. For Triumph warranty please pass it on
     
  17. Col_C

    Col_C I can't re...Member

    Aug 5, 2015
    1,406
    800
    Cornwall
    #17 Col_C, Dec 15, 2016
    Last edited: Dec 15, 2016
    I've had a search on the Triumph web site, their general contact phone number is +44 (0) 1455 251700, another forum member might come up with a better contact no. for you.
    Quote from their site -
    "For technical assistance or warranty:
    In the first instance we ask that you contact your Triumph-authorised dealer directly. If you have done this and your dealer has not been able to help you, please email [email protected], outlining the nature of the problem and quoting the last 6 digits of your motorcycle Vehicle Identification Number (VIN) (frame number) and the name of the dealer you have visited (we regret no action can be taken regarding warranty unless your motorcycle has been inspected by an authorised Triumph dealership)."
    So you might get a better response by email in the first instance.
    Triumph obviously do what they can to protect their dealerships and "persuade" owners to give them their custom.

    It's not clear from your post how old the bike was when you bought from CMC (with their service), as long as you have the 600mile, 1st and 2nd year services stamped up by a Triumph dealer then you should get a response from Triumph.
    As you can see from my post above I also had slightly warped discs at 1yr and they were replaced no problem (the bike was bought new from Woods but subsequently serviced by Triumph-Plymouth)

    Unfortunately in my experience all bike manufacturers seem hit and miss with "good will" gestures outside of warranty (I sold my Multistrada because Ducati were uncooperative just weeks out of warranty). Without an existing relationship with your Triumph dealer and them fighting your case unfortunately I think your chances are not good.

    (Do you still have any warranty with CMC?)
     
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  18. alanm

    alanm Well-Known Member

    May 13, 2016
    18
    58
    Swansea
    Hi Col,
    Thanks for the reply and advice.
    I rang the number you gave and got through to Triumph warranty.
    Basically they repeated what Bevans had said about the last service being done by CMC at 1500 miles at point of sale and that because they were not a triumph dealer that would invalidate the warranty.
    I tried to appeal to the robot that I only had the service at CMC because as they selling dealer they were obviously going to do it prior to delivery.
    Also that there was no way that anything that they would have done on that service would have effected the discs.
    I tried to appeal to their better nature in that now with a bike with under 5k on the clock, I would have to spend best part of £400 on discs and that they could at least give me a discount.
    The reply I got was that "the mechanism to do so does not exist"
    Doesn't make me want to buy a new one!
    I will try CMC but I don't hold out much hope, they were terrible at anything beyond taking my money.
    I only went with them because the bike was in such good condition and low miles for the money.
    Anyone got any tips on aftermarket discs???
     
  19. Col_C

    Col_C I can't re...Member

    Aug 5, 2015
    1,406
    800
    Cornwall
    Sad to hear Alan, but somewhat predictable when out of warranty. Been there got the (Ducati) tee shirt.:(
    I think "good will" gestures are becoming increasingly rare.
    I suggest you start a new thread to get advice on after market discs, might get a wider response in the general Technical Help section.
     
  20. capt

    capt Elite Member

    May 8, 2016
    3,030
    750
    western Australia
    Well I have had only good experiences with Triumph over warranty issue's, I have had four bikes 94 Trident 99 sprint 00 sprint and now my 08 America. 94 trident mirror fogged/deteriorated. Swapped a OK , 99 sprint side stand issue. Sorted, 00 sprint one front disc warped. Sorted. 08 America battery died in first weeks of ownership. replaced , front disc warped replaced. Oh and the dealership did my engine counter balance shaft at 1/2 price when it failed @ 60,000 klms 4 yes old on my 94 trident ! The bearings spun (shell type) so oil supply was cut off/down and near killed the engine, JCS (Perth WA) supplied second hand shaft and labour @ 1/2 price !!
     
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