Can you get hold of, one way or another, a suitable and appropriate wiring diagram for this bike? If so me personally would have minimised the system, ignore any other clutter than starting circuit, install bypass loops where possible i.e. on side stand switch and then reinstated each function until issue identified.
Exactly. There is no need for this bike to be so long in the dealership other than that they only ‘have a go’ periodically. Any competent mobile auto electrician, given a wiring diagram, would get to the problem inside a couple of hours. https://haynes.com/en-gb/triumph/street-twin/2016-2017 Unfortunately too many ‘fitters’ in workshops and too few old school mechanics with diagnostic skills.
Not necessarily. I've had similar problems on one of my bikes. Our techs worked methodically through the wiring and replaced a variety of parts. In the end my key was recoded which seemed to solve the problem. It might be a problem with the antenna or key.
Hence the need for an electrical/electronic specialist with all the test gear rather than attempting repair by substitution.
Hambro You need to get angry now. Play hard ball. The service you have received is appalling. Now if I were in your shoe's I would be contacting trading standards about goods not fit for purpose also mcn And mag. Invite any and all mags news papers along to Mr John Bloor and if you can get as many riders as you can and deliver that piece of rubbish back to him and ask just what he intends to do about it as none of us purchase what is supposed to be a quality motorcycle that is at the top end of the price range for a touring machine. And anything you do and talk to make sure you cc Mr Bloor the man who said he would make Triumph great again. And get as many riders to sing you a petition of disgust. From all the Triumph riders supporting a Brother and who will stand behind you and never purchase any Triumph again. It disgusting that any loyal rider should be treated like this. You certainly have a longer fuse than I because if I were treated like you have I would have rode the Bike right through Hinkley's door or preferably their window and set light to it. Wake them up that we will not be treated like this. Remember We the loyal riders made them and just as quickly we can break them. This was their attitude early Eighty's and see where that got them. And Mr Bloor should remember that as he was the one who had the job of liquidating the company. And if you can send everyone these Forum messages from brother supporters. Ride Free Joe
As I understand it the bike was bought privately and is out of warranty. The only question in my mind is whether it was still under warranty when the problem was first noticed? Triumph might be on the hook for that, but not the dealer who is merely attempting repair but has no contractual liability beyond that. Their questionable competence and limited diligence says ‘go elsewhere’. You can get legalistic but that won’t fix the bike any time soon. What you need is a diagnosis and a repair for the least wonga and inconvenience. The logic to me says ‘expert auto electrician’ and what he finds/bills will instruct any subsequent chat with Triumph.
The way I read this is the bike is still within its warranty period. And the warranty stays with the bike not the owner. As long as you filled in the paperwork to state new ownership. And yes Callumity is right the dealer has attempted every way they can but the problem seems to be electrical not mechanical. So unless you are going to dip into your own pocket and get it inspected by a competent electro technician then you are at the mercy of John Bloor. You could phone round a few dealers see if they would pick the bike up and if they have an electrically minded member of staff they might have a look at it. As I said earlier Bulldog diamondized my t120 with a dodgy plug. I also jack Lilly used to be good at that sort of work. But I believe it has all changed there now. Ride Free Joe.
Hamro will know the warranty answer .......it was in warranty in Aug 4 months ago but a spring 2017 buy must be nearing the end of its 24 month warranty. OK off the fence. I would write a letter to Triumph recorded delivery (info copy to dealer 3x?) giving a very brief history of the bike, change of ownership, problem, previous correspondence with Triumph, authorised dealers protracted and unsuccessful repair attempts. I would then state my intention to hire a competent auto electrician (find one and name them) to make a definitive diagnosis/repair and send the bill to Triumph. In the event Triumph do not either a) authorise and indemnify you or themselves effect an expeditious repair you will proceed and sue them in the Small Claims Court. Give Triumph 28 days to reply then crack as appropriate. Hamro. If you want help with letter pm me.
In addition to Callumity good advice, keep it civil and respectful. Write it as a problem that you are all trying your best to resolve. If written correctly then there is no reason why you can't present this in court showing that you have a/ been reasonable b/ provided the company with good correspondence and allowed them the grace and time for resolving the situation. Keep accurate records of all correspondence, dates detail etc and create a log. As advised send any further letters recorded.
Finally got the Bonnie fixed, it was in and out the dealer 5 times for approaching 70 days in all since July 2018. Anyway after, a new ignition switch, starter switch, ECU, clutch switch, part wiring loom and ABS ECU it starts every time. To be fair to Triumph they kept sending parts to the dealer until it was fixed. It appears these things are not so much diagnosed as dealt with by trial and error part replacement. Fortunately it was still under warranty. Love riding it again, especially in this weather. Thanks to all those who offered advice.
Hamro Just caught up with this topic and its great it got sorted. Enjoy the bike and keep that smile on your face for as long as you can. Ride Safe Joe