New Power Commander 5 For Efi Bonnies 2011-16

Discussion in 'Bonneville' started by Wishbone, Jan 10, 2020.

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  1. Wishbone

    Wishbone First Class Member

    Nov 4, 2018
    861
    643
    Essex UK
    FOR SALE New unused only opened box- POWER COMMANDER 5 bought in error, it is part 21-012 which until today was listed as fits Bonneville T120 2016 DynoJet US have said they will fix the site error; that doesn't help me much but I now need PCV part 21-023 apparently!!
    Possibly fits most 865 air cooled EFI models
    £275 ono
     
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  2. joe mc donald

    Subscriber

    Dec 26, 2014
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    Wishbone
    If dynojet have listed it improperly then surely its up to them to correct their mistake and supply you the correct parts and pick up the mis sold item.
    Regards
    Joe.
     
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  3. Wishbone

    Wishbone First Class Member

    Nov 4, 2018
    861
    643
    Essex UK
    Normally that would be my approach but:
    I saw it for sale in Germany and went to DynoJet.com to check if it fit, site listed 2 units 21-012 and 21-023 for Bonneville T120, so nabbed it at discounted price £300+post, arrived today and it appears that loom etc are different.
    Sent an email to Dyno UK which was answered quickly by US tech support:

    "That part number does NOT fit your bike. You need 21-023. Do you have a link that says the 21-012 fits so I can fix it?
    20 seconds later got this
    "
    Nevemind, I found the link. I will fit it. Sorry." Assume fit means fix!

    So I guess its start again once I move the 21-012 model on to a new owner.
     
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  4. joe mc donald

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    Dec 26, 2014
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    Areal bummer. Won't they even change it as an act of good faith.
    Regards
    Joe.
     
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  5. Wishbone

    Wishbone First Class Member

    Nov 4, 2018
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    Essex UK
    May ask if it can be re loomed or swapped,
    that's what happens when you try to snag a bargain sometimes but I can't help it I am a Scot and love to save money;)
     
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  6. joe mc donald

    Subscriber

    Dec 26, 2014
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    Nothing wrong with that. We all try to save a few quid here and there. I just thought a company such as dyno jet would want to be more helpful. Does wonders for their reputation.
    Regards
    Joe.
     
  7. Wishbone

    Wishbone First Class Member

    Nov 4, 2018
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    643
    Essex UK
    I have asked if it can be re- loomed, waiting for reply;
    To be honest I was impressed by a response to a question sent to UK email on a Friday night being answered by Tech support being answered within 30 mins.
    By Dusty in the States.
     
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  8. joe mc donald

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    Dec 26, 2014
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    Do hope it all works out for you. Like I said we all try to save a quid here and there so simple mistake. I will keep my fingers crossed for you.
    Regards
    Joe.
     
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  9. Wishbone

    Wishbone First Class Member

    Nov 4, 2018
    861
    643
    Essex UK
    Cheers Buddy,
    I am in an email conversation with Dusty, Can't do loom change hoping for swap or return.
     
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  10. Wishbone

    Wishbone First Class Member

    Nov 4, 2018
    861
    643
    Essex UK
    Result!!
    Dusty came back and offered the following:
    If I send to Office in Holland they will swap it out
     
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  11. joe mc donald

    Subscriber

    Dec 26, 2014
    13,923
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    Wishbone
    Real result. They get my vote as dealer of the year now.
    Regards
    Joe.
     
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