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Featured Jack Lilleys Romford

Discussion in 'Dealers & Workshop Reviews' started by Taipan, Oct 2, 2017.

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  1. Taipan

    Taipan Member

    Sep 27, 2017
    64
    18
    Essex
    Bought my Speedmaster from them and it was a nice easy transaction. Alex the salesman was helpful and when I said I'd be fitting TORs he told me I should get it remapped and offered to do it for free for me. Took the bike in on Saturday to get it remapped and was invited to have coffee whilst i waited. Everyone I met there is friendly and helpful, just like it should be.
     
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  2. Ken walburn

    Ken walburn Noble Member

    Jun 28, 2017
    640
    300
    Essex
    Glad you had a good experience dealing with the Romford Triumph Dealership. My first & only visit so far was very much a mixed bag. See 'shocking' on Lounge. However did have an encouraging reply from service manager re next visit if it happens
     
  3. Taipan

    Taipan Member

    Sep 27, 2017
    64
    18
    Essex
    Just read your thread and i too wouldn't have been happy with that kind of service. But as I say, mine was a completely different experience. I was happy to use Lilleys based on y colleagues recommendation, albeit of the other branch. He will only ever buy from them and has his bikes maintained by them only, even when out of warranty. After he was knocked off his bike recently he argued with his ins co that wanted their repairer to fix it, but he would only have Lilleys do it and got his way. So when I bought from Lilleys I didnt expect anything less and they even offered to pick me up from te train station when I was coming to collect it. Lest just hope they dont drop standards or allow a mechanic to undermine their reputation!
     
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  4. Ken walburn

    Ken walburn Noble Member

    Jun 28, 2017
    640
    300
    Essex
    I'll give anyone a second chance. If they treat me right I'll return my custom, if not, then bye bye. Trouble is, not that many dealers to choose from
     
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  5. joe mc donald

    Subscriber

    Dec 26, 2014
    1,923
    700
    slough / burnham
    I found that when I was using Jack Lilley I would go to Ashford Never Romford as they were in my opinion insulting and only in the trade for as much as they could get from the bikers
    Regards
    Joe.
     
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  6. Ken walburn

    Ken walburn Noble Member

    Jun 28, 2017
    640
    300
    Essex
    When was this? They have been taken over in the last 12 months, but still trade under J L title. Service manager adamant things will be better than previous. We shall see
     
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  7. joe mc donald

    Subscriber

    Dec 26, 2014
    1,923
    700
    slough / burnham
    Ken
    Yes my experience with Romford was about two years ago but I am old school and once insulted I never go back. Bikers are human and the nicest group well 99% are. And people who see a quick rip off in my books are dirt. You get dealers out there and I have dealt with quite a few who just say sorry I don't think we can deal or sorry your bike is not something we would consider and that is how it should be. Not some one who offers a pathetic sum knowing they can at least double it.
    Regards
    Joe.
     
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  8. Ken walburn

    Ken walburn Noble Member

    Jun 28, 2017
    640
    300
    Essex
    Well my plan is to take it there for its first year service in March, I'll let. You know how I get on. After that I'll be doing everything else myself.
     
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  9. joe mc donald

    Subscriber

    Dec 26, 2014
    1,923
    700
    slough / burnham
    Ken.
    Yes that was the same deal I had with Ashford. I purchased my oil filter from them and carried out my own service then when it came to service I took it there they checked it was done properly and stamped my book and did the tune up bits. At half the price. But I agree with you it make you feel better knowing you have done it yourself.
    Regards
    Joe
     
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  10. Ken walburn

    Ken walburn Noble Member

    Jun 28, 2017
    640
    300
    Essex
    It'll be out of warranty by March 2019 anyway so servicing myself will not be an issue
     
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  11. GaleForceEight

    GaleForceEight Well-Known Member
    Subscriber

    Nov 1, 2017
    339
    63
    Southend
    A buddy of mine had his 2005 Speedmaster give up on him (electrical fault).... and has had superb service from Lilleys in Romford.

    Initially he was going to part ex his Speedmaster for a Thunderbird, but he wanted some extras put on it. They were extremely accommodating even when he couldn’t bear to part with the old girl so both bikes are being delivered home next week - one as a new ride and one as a troubleshooting project.

    A big +1 to Lilleys in Romford.
     
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  12. Glyn Phillips

    Glyn Phillips Senior Member
    Subscriber

    Jun 21, 2018
    610
    193
    Essex
    Hi all, I can only speak as I found,.
    I purchased a Thruxton Standard from Jack Lilly Romford and px’d my 675R Daytona, I got a great deal on both and the new bike included the cafe racer kit which I fitted myself. After fitting the new LED indicators they were flashing way to quickly, I took the bike to them and they rectified it straight away.
    I really can’t say anything bad about them Mark my salesmen great, and the after sales experience has been perfect.
    I’m in my 50’s and been riding on the road since I was sixteen and I’d put the Romford Jack Lilly as one of my best buying experiences .
     
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  13. Glyn Phillips

    Glyn Phillips Senior Member
    Subscriber

    Jun 21, 2018
    610
    193
    Essex
    B813FA34-A84E-4A02-A040-846D97BE76FF.jpeg Again this week. I visited Romford for a bit of tech advice to fit the nose fairing, they couldn’t be more helpful and even printed the fitting instructions for me.
     
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  14. Uncorrugated

    Uncorrugated Senior Member

    May 25, 2017
    261
    113
    Northamptonshire
    A few weeks ago I put a post on here and on another couple of sites that I was looking for a street triple.

    I got a message from Dave Lilley telling me he had a bike in that almost fitted my requirements. After several messages back and forth I went to see Sean at Romford to check out the bike he had that met my budget. I came away with a different bike - a slightly newer Street Triple RS with just 1100 miles on the clock for just £100 more than the one I went to look at.

    I went to pick it up yesterday. And it turns out that this one is on the Triumph approved stock, so I got a 12 month unlimited mileage warranty, a rather splendid Triumph for all the paperwork, a Triumph backpack (made by Kriega) and a full tank of fuel.

    I can't comment on their service dept as it's unlikely I'll use them, but I have no complaints about their sales staff at all.
     
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  15. Glyn Phillips

    Glyn Phillips Senior Member
    Subscriber

    Jun 21, 2018
    610
    193
    Essex
    It is nice to hear a similar experience to mine
     
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  16. Rich Bryce

    Rich Bryce Dead Eye Dick
    Subscriber

    Sep 18, 2015
    2,741
    1,000
    Bedford England
    I've met the new aftersales/service manager at Jack Lilley's Romford. A very nice and knowledgeable young lady who definitely has the right customer focused attitude. If you've had bad experience in the past that's a shame, but I'd encourage you to try the new team.
     
  17. Glyn Phillips

    Glyn Phillips Senior Member
    Subscriber

    Jun 21, 2018
    610
    193
    Essex
    I always speak as I find and have had dealings with four Triumph dealers, Boyer sadly gone, Ongar Motorcycles,Jack Lilley and now Woburn.
    I can’t say anything bad of any,all have been really helpful.
     
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  18. newT120

    newT120 Member

    Apr 1, 2016
    34
    18
    London
    + 1 for Romford - I bought my T120 from them in 2016 and the recalls and servicing since then have been top notch.
    I wouldn't hesitate to buy from them again.
    Cheers
    Chris
     
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