Featured Jack Lilley Ashford

Discussion in 'Dealers & Workshop Reviews' started by Glen C, Oct 23, 2019.

  1. Glen C

    Glen C Well-Known Member

    Jul 26, 2017
    47
    63
    Windsor
    #1 Glen C, Oct 23, 2019
    Yesterday I went to Jack Lilley's in Ashford and purchased a Goretex Malvern Jacket for £620. As this has a 5 year warranty, I was very happy with my purchase which I'm sure will last a lot longer than 5 years.

    Today (Wed 23rd Oct 2019) I received a phone call from a very nice lady who's name is Sam who said the jacket I bought is on sale at the weekend and because I am a long standing valued customer I can purchase the jacket at the sale price and offered me a £369 refund. They did not have to do that as I had already paid the full price and was happy with my purchase.

    Having used Jack Lilley's at Ashford for many years I have never had any form of bad service and this just adds the icing on the cake. If there is such a thing as a Customer Service Award, Jack Lilley of Ashford deserves it.

    Glen
     
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  2. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,744
    1,000
    North West England
    #2 Wessa, Oct 23, 2019
    What a cracking story. Two winners there for me. You for getting the refund and Jack Lilley for the kudos they will get once the news gets out.
     
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  3. joe mc donald

    joe mc donald Joe
    Subscriber

    Dec 26, 2014
    14,907
    1,000
    slough / burnham
    #3 joe mc donald, Oct 23, 2019
    Great story indeed. I used to use them but changed to bulldog when they sold out.
    Regards
    Joe.
     
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  4. JerryBB

    JerryBB Noble Member

    Oct 6, 2019
    1,169
    443
    Wales
    #4 JerryBB, Oct 23, 2019
    Amazing customer service
     
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  5. Nik Tudor

    Nik Tudor New Member

    Oct 13, 2019
    21
    3
    North wales
    #5 Nik Tudor, Oct 24, 2019
    amazing in this rip off age. Hope they sent someone round to yours with the cash !!
     
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  6. Hippo-Drones

    Hippo-Drones Noble Member

    Mar 4, 2018
    785
    443
    West Sussex
    #6 Hippo-Drones, Oct 24, 2019
    That is bloomin great of them! :) Gotta love good customer care!
     
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  7. Captain Trips

    Captain Trips Member

    Feb 4, 2019
    74
    18
    Surrey, UK
    #7 Captain Trips, Oct 25, 2019
    I've been a great fan of Jack Lilley (Ashford) since I bought my first new Triumph from them in 2007 and they offered me a job! I moved on after a few months but kept going back for servicing, parts etc and have always had good service and experiences. Sam is a Speedie owner as I recall, and is a credit to them!
     
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  8. Red Thunder

    Red Thunder Crème de la Crème

    Dec 2, 2014
    2,034
    1,000
    High Wycombe
    #8 Red Thunder, Oct 25, 2019
    I just checked, back to £620 online
     
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  9. Glen C

    Glen C Well-Known Member

    Jul 26, 2017
    47
    63
    Windsor
    #9 Glen C, Oct 26, 2019
    I think the actual sale was today Saturday
     
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  10. billyandmollysdad

    billyandmollysdad Senior Member

    Jun 10, 2014
    363
    113
    Just outside Newmarket in Cambridgeshire
    #10 billyandmollysdad, Oct 26, 2019
    that's mega !!
    Well done Jack Lilley !!
     
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  11. RobBr

    RobBr New Member

    Jul 15, 2017
    9
    3
    Dereham, Norfolk
    #11 RobBr, Oct 28, 2019
    The one thing that really winds me up is bad customer service when its just as easy to give good service. When someone goes out of their way like this to provide brilliant customer service they should be applauded, they will certainly go to the top of my list.
     
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  12. darkman

    darkman Crème de la Crème

    Oct 26, 2015
    7,648
    1,000
    Southcoast of the UK Earth
    #12 darkman, Oct 29, 2019
    I can say they have always bent over backwards to help me, great bit of news Glen.
     
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  13. Daveweld

    Daveweld Active Member

    Aug 2, 2020
    141
    43
    UK
    #13 Daveweld, Mar 23, 2021
    I have dealt with Jack Lilley and had Triumph bikes from Shepperton, then Ashford and now visit the new address in Byfleet. Over the years they are consistent. They have good people and provide a great honest service.
     
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  14. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,744
    1,000
    North West England
    #14 Wessa, Mar 24, 2021
    Good to see that you are reviving and reading old threads @Daveweld .
     
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  15. Daveweld

    Daveweld Active Member

    Aug 2, 2020
    141
    43
    UK
    #15 Daveweld, Mar 24, 2021
    @Wessa. Agree and it proves that an old thread of Good Service from Jack Lilley Triumph is still happening today. Always worth a mention and updating :)
     
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  16. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,744
    1,000
    North West England
    #16 Wessa, Mar 24, 2021
    Got to agree mate
     
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