There's lots of info online on rejecting the bike within the first 30 days and getting a refund or replacement but don't delay your right to refund has a deadline then it is a real sh1tfight
I've not heard that it's widespread. We've been told one bike was reported with the problem so a recall notice was published for all bikes as a precaution. Customers I've spoken to say they've never had a problem when blipping and a couple have had to be encouraged to get the fix applied now rather than wait till next service. As far as the frame is concerned, the first port of call should be the dealer. Unless they can satisfy you that the frame is within safe tolerances they should photograph the bike and send the photos to Triumph as a warranty submission. In the meantime if you are concerned about the safety of the bike insist on taking a loan bike. When they get you to sign the indemnity form if you agree to use their insurance insist that the excess is no greater than you'd pay on your current insurance.
There are many instances of the stalling problem for the Thruxton depending on where you read. By all accounts one of the press launch bikes did it while one of the journo's was riding it. Anyhow, the frame...the retailer has responded positively and once the bike has been collected and my claim verified they will fully support my request for a replacement bike with Triumph. Safety is not a concern with the frame, the welds themselves are fine not withstanding the position of the parts prior to welding. The rejection is on grounds of acceptable quality and being free from minor defects. Fortunately I've no need for loan bike as I have the Thruxton to ride, but thanks for your advice on that.
I had an engine blow after a 600 mile service. 50% Poor design 50% Bad workmanship at time of service After a week or so of emails and phone calls. The bike was replaced by Triumph allegedly. Be persistent it will pay off! Mont
Get this fixed as Triumph stitched me up on my Street Scrambler as I was having cold starting problems and ended up chopping it in for a 765 S. I even got Nick Bloor to see if he had any influence to resolve my problem but it seems customer service is less than accommodating when it it comes down to a problem, they just want to brush it under the carpet. Make a stink about it, as it's our money were shelling out and there not a cheap item. Those injection covers are a nightmare to keep clean and brushed finished and my rear shocks went rusty after 9 months of riding. Hope you get it sorted.
The law is on your side and they know it make sure you get fully made good and don't let them fob you off Triumph may still say no be ready for it and stand your ground
It doesn't look right to me either, I thought all Bonnies were made in Thailand now, but that shouldn't make a difference though as all assembly should be carried out as per process, but because we all know what human nature is like you never know, the operator might have been having a bad day. I think the suggestion to compare with other bikes is a good one.
I believe frames, and probably other parts, are made in Hinkley and shipped to Thailand for assembly. Fortunately the situation is quite simple as far as I'm concerned, although I wouldn't be surprised if the manufacturer makes the solution complicated or protracted. Poor quality is easily demonstrated in this case and my rights are clearly set out. We'll see, and hopefully not in the too distant future!
It seems simple to me - I buy a car and it's not straight - Replace. I buy a motorcycle that' not correct and I am trusting it with my life - Replace or I will sue. This seems the basic rights in purchase law.
I didn't look at any in the dealers although that was good suggestion. The dealer was very reassuring and is in support of a replacement bike so I felt little need to.
I wonder if the right side rear shock is under more compression than the left, now that is dangerous. If so it should have been picked up on assembly.
If the frames are still made in Hinckley, then they may be no better than the ones made there 12 years ago. My '06 Bonneville T100 would never hold a dead straight course up a straight road. I eventually got one of the guys at Central Wheel Components to check the hub to rim offset. He was very helpful and measured up the bike very carefully before telling me that the frame had been assembled 4 mm out of line between front and rear wheels, but this had been partially corrected by offsetting the rear wheel hub/rim alignment by 2 mm (on spoked wheels). The best policy with anything that you buy new and you are not happy with, and especially something costing thousands of pounds, is to complain and carry on complaining until the problem is properly resolved. Motorcyclists have been fobbed off with sub-standard products and servicing for too long. If you bought a new TV and there was a slight blemish on it, you'ld be straight back to the shop for a new one.
Good news to report...my dealer has always recognized my right to rejection or refund and at no point have I experienced any obstruction to this and yesterday,after the bike was collected for inspection, they confirmed that a replacement will be arranged for collection next weekend from stock that they have. I believe they're actually doing this ahead of Triumphs approval since the fault is clear to see and my rights are not in dispute. This has been a refreshing experience and, since I've not named the dealer as yet, it's appropriate to acknowledge the customer care given by the staff at Destination Triumph, Solent.
