Hi all, just a thought is your first five hundred mile service free or what ? can anyone shed any light on it cause i just took mine down to the stealership and they turned round and said to me how you going to pay card or cash !, it took me by surprise cause when i phoned up to book it in for the first service the conversation was not made obvious that i would be paying for my first service,so i came away cause i not got the funds till a later date,i feel disapointed cause i had a couple of extras put on the bike from new and my engine bars have'nt been fitted cause they are on a back order or something but they still took my money for them.I asked them to do the service and i pay on the monday but no good will gesture,my engine bars i was told would be fitted on my first service but now they will not be fitted till the 27 june like i say i payed for them up front , i not an happy bunny any thoughts please
I'm afraid that it sounds like you do have to pay here, when buying the bike always try to get extras as you are the one handing over your hard earned cash for it (in this instance you could have asked for the first service free) All sellers are your best friend when buying stuff like parts etc from them but as soon as the cash is handed over they don't really give a toss about what you want and it's onto the next person to get cash off, such as your engine bars, it won't seem as much of a priority for them now as you have bought the bike and the parts so they know you just have to wait. It was exact same when I bought my daytona, they were quick enough taking £1500 cash off me for the deposit but when it came to getting the bike sorted for me they said it needed parts and would be a 10-14 day turnaround! I decided to pop in at the weekend and see how my bike was and spoke directly to the mechanic who told me my parts were in, if I didn't do that god knows how much longer they would have taken to actually even contact me. Needless to say it won't be going back there for a service etc! So unfortunately my friend you have been shafted by money grabbing twats like the rest of us all have at some point. Best bet, find yourself a good backstreet mechanic who knows his stuff as you usually find these are the guys who won't BS you and will tell you how it is. Hope you get everything sorted mate.
As I understand and it was made very clear by the dealer I bought from, the first 500 mile service is free labour only, parts and oil are chargeable. You could insist that the accessories are fitted without the service if you want, you have paid for them and fitting, just book it in to have them fitted.
Parts, consumables, its about £60. The annual service which is basically a repeat of the 500m is about £180-£190. Do not get it done by a non triumph dealership as it will void your warranty, tip top advice there from a previous post.
First service should be free labour but you pay for consumables. As for fitting of accessories that should have been on from day one, dealers can charge for fitting on these but when I was negotiating the final price I got my dealer to throw in free fitting. Dealers are there to make money but I do think its important to try and develop a good relationship with them as it helps anything does go wrong.
Do not void your warranty as previous posts. When speaking with dealers take time to think of questions you need answers to first. Experience comes from this type of thing, so forewarned is forearmed. A cynical thought process is good, but do deal with the dealer with a balanced attitude. If still not happy talk to the Customer services to check for opinion. Even after doing all that, with zero result, a well worded letter to the Managing Director, produced more than I expected the same day it landed on his desk. Had to laff, even then part I originally wanted was not sent by parts dept!! Heh heh apparently ALL parts are kept in France, robot picked, with a Turkish Manager and Italian staff..took 6 months but got ALL new body parts, instructions for fitting etc etc. instead of just front panel I wanted having been told they were not available in that colour. Not Triumph, one of the major Japanese concerns.
I've been discussing servicing on another part of the forum. I'm due my 1st year service (3000miles) and been quoted £182. Like you said it pretty much the same as 500 mile service. Which cost me £50, so where does £182 come from.....£132 labour?
Come on guys, you have got to learn to do your own basic servicing! It is all part of owning a bike. Fair enough on a brand new bike use the dealer for your servicing to ensure your warranty is maintained but after that for F***s sake anybody willing to pay £180 for an oil change deserves to be relieved of their hard earned cash. It is not Rocket science to conduct basic servicing, and if you don't know how, then learn! There is more information available now than ever before with YouTube clips and forums etc. Don't be scared to have a go, the satisfaction you get from doing it yourself and the money you save is well worth it, plus you get to know your bike. What does surprise me is that very few buyers seem to be negotiating free services or reduced fee services at the time of purchase. No good wingeing afterwards, do it as part of the deal in writing before paying the deposit. No sensible dealer is going to risk losing a sale for £8k+ for the sake of offering a free service. Maybe it's the tight Yorkshireman in me, but I hate being ripped off, and I like good value for my money.
To a large extent I can agree with you, but also remember that a dealer or a specialist see more of the bikes. Most bikes will have some little niggles that they see and are familiar with. or know what can lead to problems in the future. Some dealers or specialists will even let you watch and tell you things to look out for. This can be valuable information. As far as i'm aware nothing says 500 has to be done by a Triumph dealer although it can be worded to infer that. Some will even do it for free labour in some circumstances
Some of the horror stories that owners are posting on the forum, the dealers are the last place I would be taking my bike to.
I really enjoy servicing my own bike, and more than happy to attempt almost any repair/service. But due to their warranty, your kinda over a barrel. I've always service my older bikes, kept all receipts and never suffered a bad deal when part exchanging. Also I'm quite sceptical about the quality of service (this comes from previously working in a garage) I'm sure most bike shops are honest and reliable, but when it comes to the big valve clearance service for instance, how would you know if they did it?
I'd put some grease on some fittings that need to come off and see if it's still there after ther service Allen type fixings and cross heads are great for this, fill them up and the grease would have squirted out if tools had come anywhere near
Oh! Your so out of date! That's why they have work experience or young offenders, can't remember which, they're told to check all the bikes for greAse in crannies and clean em out!
Triumph dealers are incentivised to do a good job on your service, by the emails sent by Triumph asking for feedback on customer satisfaction. You might be cynical, but payments and franchise contracts depend on those emails being answered and the scores given.
