Bluetooth Woes

Discussion in 'Technical Help' started by David Downes, Feb 4, 2020.

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  1. I have it, I love it

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  2. I have it, I hate it

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  3. I want it

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  1. David Downes

    David Downes Well-Known Member

    Sep 4, 2016
    30
    68
    Essex
    So I know a lot of people were probably waiting for the ever-delayed bluetooth module ...

    I'm the (sort of) proud new owner of a Rocket TFC, which has (albeit I had to pay for, despite being a £25k bike!) the bluetooth module.

    Unfortunately, I'm here to tell you that unless I'm doing something wrong, it's basically not fit for purpose. Has anyone else got one and had any issues?

    I've tried it with 2 phones (my iPhone 11 Pro, and the wife's iPhone 8), and 3 intercoms (FM5C, F3MC, and AGV Ark). With any and all combinations, I experience difficulties and Occam's Razor would tell us therefore that the most likely culprit, is indeed the bike.

    Here are some of the issues I've had so far:
    • Sometimes (rarely) phone or intercom won't connect when the bike is turned on
    • Almost always, when activating siri through the headset, the phone is listening with it's internal mic, not the headset mic
    • Navigation (when it works) is incredibly quiet with no way of boosting volume
    • Navigation (when it works) gives instructions far too late - often I'll be at the next roundabout when it gives me directions from the previous one*
    • Most of the time, callers can't hear me speak, but I can hear them
    • Sometimes, callers can hear me, but I can't hear them
    • If you can connect a call correctly, and both can hear each other, the call has background noise/clicking/weird sounds
    • Refuses to connect AT ALL to the F3MC headset
    * note: in case you're not aware, the navigation is done through the maps app inside the My Triumph app, NOT via your preferred navigation app

    The only light at the end of the tunnel, is that hopefully it's all just software issues, and might theoretically be corrected in a future update, which, if even possible, would require taking it back to the dealership to have done.

    So all in all, the bluetooth module, for me at least, has been a nightmare. I certainly wouldn't pay £400 for it, and I may not even have bought the bike if I'd known it was this bad, as it was a significant feature I was looking forward to.

    Really keen to know if anyone else has had issues, and even better, if anyone's found a way to resolve them,

    Dave
     
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  2. dilligaf

    dilligaf GrrrR3Rrrr
    Subscriber

    Mar 30, 2017
    9,510
    1,000
    Washington Tyne & Wear
    Won’t be getting it for my Rocket 3R:confused:
    Have no need for it as I don’t listen to music when riding and definitely don’t wanna be talking to anyone while I ride :(
    Very rarely use sat nav and when I do I mount my iPhone on the bike and use google maps :)
    :eek::eek::eek:£400:eek::eek::eek: I don’t think so :confused:
     
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  3. David Downes

    David Downes Well-Known Member

    Sep 4, 2016
    30
    68
    Essex
    Yeah, I hear that, I probably shouldn't listen to music, nor take calls. But I do, and it's a huge convenience. Especially when I think "Ooooh, I'll see if [mate] is in and stop by", typically I'll pull to the side of the road to do such things, but at least I don't have to get my phone out of my pocket and take my helmet off to do so.

    Funnily enough, the Nav is what I really use the most, and was looking forward to. But the volume is terrible, the lateness of the instructions makes for more mistakes than help, and the display (which is text only) is nothing like as good as actually seeing the map on the phone on the handlebars. :confused:
     
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  4. dilligaf

    dilligaf GrrrR3Rrrr
    Subscriber

    Mar 30, 2017
    9,510
    1,000
    Washington Tyne & Wear
    I don’t use Bluetooth at all and if I’m using maps on the phone it’s just a visual aid as I’ve got ear plugs in and can’t hear it :)
     
  5. SleepyOwl

    SleepyOwl Elite Member
    Subscriber

    Jul 26, 2019
    10,059
    800
    Cornwall
    I won’t use it for calls but may listen to music. Haven’t tried it with my Sena 10 yet.
    It does pair seamlessly to my IPhone XR though.
    I “only”paid £200 for mine- not £400.? They did fit it for free but surely they haven’t charged you £200 to fit it???
    I think the rest may be software issues which will come with an update. I get the feeling it was rushed out for the Rocket release even though it was already a year behind schedule
     
  6. David Downes

    David Downes Well-Known Member

    Sep 4, 2016
    30
    68
    Essex
    I got the grips and a tracker fitted but I'm pretty sure with fitting it was £300+

    I got to be honest, after they told me 100% that the TFC defo came with bluetooth, that free fitting of it would have been warranted. I try not to be a tricky customer though, despite always feeling like one :(
     
  7. SleepyOwl

    SleepyOwl Elite Member
    Subscriber

    Jul 26, 2019
    10,059
    800
    Cornwall
    #7 SleepyOwl, Feb 4, 2020
    Last edited: Feb 5, 2020
    Pricing of £200 is mentioned on this article. I can check my invoice when home on Thursday for you.

    Thinking back they said it would be free fitting at time of prepping the bike. They didn’t have a module in stock so we’re going to charge me £80 to fit it at first service. When I pointed out that they were penalising me for their lack of stock they seemed to find one and it was already fitted when I picked up the bike foc

    https://superbike-news.co.uk/new-2019-my-triumph-connectivity-system/
     
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  8. XCaTel

    XCaTel Well-Known Member

    Feb 22, 2018
    151
    83
    Ireland
    Note the pairing sequence from the blue-tooth module manual has a specific pairing sequence for Apple phones (as opposed to Android).

    The phone must be paired to the instruments before the My Triumph app. If the app is paired before the phone, the App will appear to be connected but no data will be transferred. If it is suspected that the My Triumph App is not transferring data with the instruments, unpair both devices, pair the phone (see page 20) then the My Triumph App (see page 21).
     
  9. David Downes

    David Downes Well-Known Member

    Sep 4, 2016
    30
    68
    Essex
    Yes, thanks for that. I wasn't actually given any bluetooth manual with the bike, and having asked, was sent it digitally afterwards.

    I've paired, unpaired, and re-paired the phone to the bike in as many permutations as I believe the maths allows for - including by chance, the correct procedure. I have gotten it MOSTLY working, but the issue still is predominantly to do with clarity, and reliability.

    I've stopped using it for now, as it's better to have it not working at all, than to get frustrated using something that isn't working while I'm riding. I've mentioned it to my dealer, and at the 600 mile service, I will be after a refund on the unit and the fitting. If they choose to remove it, fine, if they choose to leave it fitted, I just won't use it.
     
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  10. crispey

    crispey crispey creme de la creme
    Subscriber

    Nov 6, 2014
    6,878
    1,000
    sw london
    I’m not sure this will count on such an expensive and trustworthy unit but my cheap route planning app on my phone was really quiet and difficult to hear over bluetooth. I discovered if I changed from the default voice things worked brilliantly
     
  11. David Downes

    David Downes Well-Known Member

    Sep 4, 2016
    30
    68
    Essex
    I've just looked to see if that's possible, but there's no configuration like that inside the MyTriumph app (where the nav needs to be done from).
     
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  12. Winglad

    Winglad The Ungerman
    Subscriber

    Dec 21, 2016
    1,970
    1,000
    Germany
    Just a couple of thoughts about this connectivity thing...

    Maybe I am missing some important information, but the way this whole thing looks to me, the MAIN software-work is not done by your bike, but by your phone. I think the software onboard the bike merely mirrors your phones data and here especially the data stream from the Triumph app. Communication and navigation therefore are your phone‘s job, not the bike‘s.

    Which in consequence should mean, that a software update does not necessarily require a ride to the dealer BUT an update of the app in your cell-phone via the app-store.

    It looks, as if we are the beta-testers once again and that they should actually pay us 200,-£ to work out their problems, not vice versa.
     
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  13. David Downes

    David Downes Well-Known Member

    Sep 4, 2016
    30
    68
    Essex
    I do appreciate that some of my issue may be Apple's fault. But even when I occasionally did manage to get it working 'perfectly' calls and various functions would still have a weird background noise in them, which was never present with a bluetooth-to-intercom 'direct' connection with the same phone and intercom. I can only imagine that can be due to some form of interference from the bike's bluetooth module.

    But regarding the app being the thing to update, note that only the sat nav is done directly through the app. You can connect the phone to the bike, and the bike to the intercom, and (supposedly) use music and phone features, without even having the app installed. Still, some of the issues I experience would be present though ... at least, I assume they would, perhaps tonight, I'll try uninstalling the app and seeing how it works.
     
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  14. Winglad

    Winglad The Ungerman
    Subscriber

    Dec 21, 2016
    1,970
    1,000
    Germany
    Thanks for the info, Dave.

    Then I was missing some details! I am sure, they‘ll get it sorted out. It just does not feel good to pay for a halfheartedly finished product...
    My good mate @heartlander also gets the connectivity with his new bike and we are both excited about how it will work on the Scrambler.

    Cheers!
     
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  15. XCaTel

    XCaTel Well-Known Member

    Feb 22, 2018
    151
    83
    Ireland
    I think a lot of this has to do with the Bluetooth version too. iPhone 8 uses 5.0 and my old 6S uses 4.2 and I could never get the 6S (BT 4.2) running that well with my headset and TomTom 500 connected at the same time, comms was very poor quality. If connected individually they were fine. There are two specific ways of making the connection depending on what priorities you have but I never found either useful. The result was leaving the Tom Tom completely out of the equation and just leaving the headset connected to the phone which worked fine. Not tried it on the 8 but must do that some time.

    Getting directions over you headset in town while group riding, with connected headsets, is a complete pain though, you are constantly interrupted with directions making any sort of chat impossible. That won't be any different with this system. For reference here is what these developers have to contend with as far as BlueTooth versions (with Apple at least, I'm sure Android phones have a similar journey):

    iPhone 4 - 2.1 A2DP

    iPhone 4s - 4.0 A2DP, LE

    iPhone 5 - 4.0 A2DP, LE

    iPhone 5s - 4.0 A2DP

    iPhone 5c - 4.0 A2DP, LE

    iPhone 6 or 6 plus - 4.0 A2DP, LE

    iPhone 6s or 6s plus - 4.2 A2DP, LE

    iPhone 7 or 7 plus - 4.2 A2DP, LE

    iPhone 8 upwards is 5.0 A2DP, LE as far as I know.
     
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  16. David Downes

    David Downes Well-Known Member

    Sep 4, 2016
    30
    68
    Essex
    Thanks for the info. I've tried my iphone 11 pro, and the wife's iphone 8, so I guess both should have the required gubbins to work well.

    I never really ride (maybe once a year) with someone else with an intercom, so how well that works doesn't fuss me to be hoenst. I just like to be reachable by the Mrs if I'm out and about ... and listen to some muzak.

    I'll try later the idea of not using the triumph app at all, and therefore just connecting the phone once to the bike. For what it's worth, I don't hold out much hope, as I'm sure I had already experienced many issues before even connecting the app to try the nav. I think this, because I'm pretty sure I was already upset about the general issues I was having, but figured "Oh, but the sat nav will be awesome right? maybe I can forgive some of the other shit". Alas, no.
     
  17. David Downes

    David Downes Well-Known Member

    Sep 4, 2016
    30
    68
    Essex
    For anyone interested, I finally did something I should probably have done a while ago, and call Triumph head office directly and ask to speak to someone about some technical issues with the bluetooth. I got through to a Peter, to whom I described the main problems I'm having.

    He said, "Oh, you've emailed us about this before, right? This sounds familiar". Well, I've not emailed them, so it seems I'm not the only one having these issues. Not sure if that's good or bad to be honest!

    I would imagine therefore that either these problems are fairly generic and software based, or they've got a number of faulty units out there (including mine). He said they're going to look into it, and let me know. So we shall see.
     
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  18. David Downes

    David Downes Well-Known Member

    Sep 4, 2016
    30
    68
    Essex
    So I've tried again to get this thing working, and it just won't. After following all instructions in the manual to the letter, I still get the most common issue of the microphone of my headset not going through to the phone. Siri can't hear me, and people that I call (either directly on the phone, or via the controls on the bike) cannot hear me.

    I will go back to triumph HQ again tomorrow to see if they have any update for me, and failing that, I'll speak to my dealer to ask for a refund.

    To give an idea of how thoroughly I read the manual to ensure I was doing everything correctly, I even read all the stuff that no one usually reads, and spotted this in the 'limited warranty' section:

    TRIUMPH MOTORCYCLES LIMITED
    MAKES NO REPRESENTATIONS OR
    WARRANTIES THAT THIS PRODUCT WILL
    OPERATE AND WORK PROPERLY IN
    CONNECTION WITH OR WITH EVERY AND
    ALL TYPE OF CUSTOMER'S DEVICE,
    EQUIPMENT, SMARTPHONE, AND ANY
    APPLICATION, AND SOFTWARE IN THE
    PRODUCT, AND ONLY THE CUSTOMER
    WILL BE RESPONSIBLE FOR
    PERFORMANCE, FUNCTIONALITY,
    CONNECTIVITY WITH THE CUSTOMER'S
    DEVICE, EQUIPMENT AND SMARTPHONE​

    Marvellous, so it's not guaranteed to 'work' ... let's hope they don't pull that out when I ask for a refund.

    On a slightly more positive note, I tried a crummy old android phone (cost about £60, 18 months ago), and tried hooking that up. My sim card wouldn't work in it so I couldn't try placing a call, but I can say that the Google Assistant at least heard my voice through the headset. So there's a good chance that the bluetooth module will actually work with android phones.
     
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