Advice Please

I feel your despair! I had a similar issue with a brand new KTM, bought new from a multi-franchise dealer in Maidstone (anyone living in Kent, will know the outfit????).
Like yourself I paid cash, from day one I had nothing but hassle!
Leaking hydraulics, leaking coolant, software issues, bad mouldings...... basically a lemon!
The dealers, namely L**una were useless, pretending to have an interest in resolving. But neither the dealer or KTM gave a toss. Backwards and forwards to the workshop was really the only mileage the bike got!
KTM even have a policy of not talking directly to their customers?
After 3 months, had to threaten legal action before I was given a FULL refund.
Keep a record of all your events, dates of workshop visits, emails etc. It looks good on paper if you have to go down the legal route.

 

RsPete.
Great news mate. Hope everything is up from now on.
Regards
Joe.

 

Holding out for the 1160 (hopefully with tasteful graphics)?

Did you get what you wanted from them Pete? Were they already moving towards a positive resolution, and did your latest 'escalation' help to tip the balance in your favour?

Situations like this can be so hard - I too value a positive relationship with the dealer...especially if you have to visit them so often (!).

As others have said, a good relationship is one thing...and they might appear to be your friends...but at the end of the day, they're running a business (apparently ) and you have to detach yourself and protect your own interests.

The biggest surprise with my experiences, is the rift between the dealership and Triumph UK - there just doesn't seem to be a supportive relationship.

Enough bleating - glad to hear that something is being done

 

OMG - a Sprocket 3

That's a seriously exciting prospect to look forward to!

It was never my kind of bike, but I absolutely love what they've done with this latest version. Would I have one though? Erm...yes

 

Good man
You know it makes sense

 

You changing your name to R3RPete then?

 

The new rocket looks amazing, very jealous!

 

Oh for Rspete’s sake...it’s gone wrong again

Yep - I can use that.

 

Not solving your issues but this may also be of some help. Perhaps include copies of all correspondence with your dealer to CEO/Triumph, that way Triumph is being notified of the situation as you progress. I also tend to document verbal meetings/ad hoc discussions ie: "we discussed on... ,I said....you said...we agreed, etc etc, and send them a copy. This gives what you 'recall' at a later date more credibility should you need it.

 

Have you tried asking Triumph to extend your warranty? I'm in the same situation as you, Triumph denied a bike swap and in turn, I haven't touched my bike since August 14th... Triumph has offered to give the bike one extra year of warranty though. It's worth a try.

 

Have the repairs been made to your satisfaction?

 

That’s very unfortunate. I was nearly to that point as well. The quickshifter issue was never resolved for me, but everything else was. When working it’s such a great bike. Such a shame really.