Tiger Explorer 1200 Gear Selection Issues

Hi from a newbie. I have a 2014 explorer with 9k miles on the clock. Last year when bike was still under warranty and in for it's annual service I mentioned to my dealer that there was a nasty noise on start up when cold which I believed was a sprag clutch issue. My dealer said that they all make that noise and nothing to worry about. 12 months on and out of warranty and noise still there, I now keep hitting neutral on the down shift from 3 to 2 and sometimes 2 to 1. Happened 12 times in a 40 mile round trip and a bit hairy at times. Anyone know if the two could be linked? I have had bike from new and my 3rd new Triumph. With low mileage and a full dealership service history I am hopeful Triumph will cover any costs of repair but I do want to be fully prepared in any argument. Regards to all and thanks for reading.

 

Thanks Dozer. Conversation went "well it out of warranty but will see what we can do". If it come to me having to pay I want to be able to throw into conversation if relevant sprag clutch noise. Unfortunately my original dealer is under redevelopment so I have lost continuity in personal which does not help. Regards