What Wonderful Service.

Discussion in 'Triumph General Discussion' started by RBinDevon, Nov 4, 2025.

  1. RBinDevon

    RBinDevon Well-Known Member

    Aug 19, 2025
    72
    68
    The West Country, UK
    Yesterday pm I filled up my two month old Bonneville (650 miles in total) at our local garage, by the time I got home the dealership was closed.
    The bike had hardly been used last month so the petrol cap had not been off.
    What I found was disturbing to say the least, when I took the petrol cap off.
    Contacted my dealer Bridge Motorcycles Exeter about the problem this morning, they asked for some photos which I sent (as below). So within the hour a replacement tank had been ordered.
    The after sales service guy, Cameron, is absolutely brilliant. Credit where credit is due.

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  2. joe mc donald

    Subscriber

    Dec 26, 2014
    15,535
    1,000
    slough / burnham
    @RBinDevon Yes pretty good service. Hopefully it will be better than the original. Hopefully its not coming from Taiwan like the problem i had with my rad as it will probably take for ever for you.
     
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  3. RBinDevon

    RBinDevon Well-Known Member

    Aug 19, 2025
    72
    68
    The West Country, UK
    I reckon it will be better than your rad problem as my bike was already booked in for Nov 13th for the fly screen to be fitted (should have been on the bike for Sept 1).
    The tank changeover was added to the 13th. So I reckon they know that the tank is in stock at headquarters. (I hope )
     
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  4. joe mc donald

    Subscriber

    Dec 26, 2014
    15,535
    1,000
    slough / burnham
    Great do enjoy your bike
     
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  5. Mrs Visor

    Mrs Visor Crème de la Crème

    Aug 21, 2021
    4,206
    1,000
    UK
    Hopefully it will be sorted pronto!
     
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  6. sprintdave

    sprintdave Nurse, think it's time for his medications.

    May 25, 2014
    1,680
    750
    Birmingham
    Just hope that isn't the start........ Good luck
     
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  7. beerkat

    beerkat First Class Member

    Aug 14, 2019
    1,000
    500
    Cheshire UK
    That sort of service from main dealers seems pretty rare nowadays, so well done to you and Bridge Motorcycles.
     
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  8. Henryjames01

    Henryjames01 New Member

    Nov 7, 2025
    0
    1
    pakistan
    Glad to hear your issue was resolved quickly! It’s great to see Bridge Motorcycles Exeter and Cameron providing such responsive and effective after-sales service.
     
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  9. Plezier

    Plezier Well-Known Member

    May 21, 2024
    201
    93
    Gradina Bulgaria
    Well the 13th has been and gone so just wondering if they actually got you the new tank?
     
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  10. RBinDevon

    RBinDevon Well-Known Member

    Aug 19, 2025
    72
    68
    The West Country, UK
    Oh yes, all done including fitting the screen, which should have been fitted Sept 1, but mothership out of stock then.

    First trip with the heated gloves and I also dug out my Keis waste coat, when I went to Exeter to get the bike sorted. 2C on the way back but I was toasty warm - toes cool though.
    The other plus point was that the new tank didn’t have those horrible labels on it. I was surprised how much better it looks with them off.

    I must post a picture now that the bike is complete ( fog lights, camera system & intercom/telephone control buttons).

    Just off to the dentist, my good lady has an emergency appointment.
     
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  11. Plezier

    Plezier Well-Known Member

    May 21, 2024
    201
    93
    Gradina Bulgaria
    Glad to hear that it's sorted! There are so many horror stories of poor after care and support about.

    Plezier
     
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  12. RBinDevon

    RBinDevon Well-Known Member

    Aug 19, 2025
    72
    68
    The West Country, UK
    Just back from a trip, quick rinse + Scott oil 365, some photos.
    Replacement tank fitted about a week ago. No sticky labels
    Screen on. (Mothership out of stock when the bike was picked up 1/09/25).
    Fog lights on the engine bars. The switch is at the base of LHS mirror stalk
    Video dash cam on. Just see the front camera at 7 o’clock next to the head light,

    Just got to fit the chain oiler (arriving sometime this week) then it will be finished.

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