Vag Kkl Cable

I recently acquired an ECU cable interface. Its chip set is 409.1. I am having trouble with it communicating with the ECU and/or the computer. When I connect the cable to the computer, the software indicate that the cable is connected to "com 4". I then connect the cable the ECU test port and the LED on the adpter comes on. I have installed other port drivers, but I don't get any data passed to any of the software, be it Dealer Tool or any other application. Anybody have any suggestions.

 

Oh, I am sorry. The bike I am trying to connect to is a 2014 Thunderbird LT. I didn't think it made a difference be it a bluetooth interface device or a cable interface.