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Squaredeals Issue

Discussion in 'Bonneville' started by Cupoftea, Apr 23, 2019.

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  1. Cupoftea

    Cupoftea Well-Known Member
    Subscriber

    Dec 16, 2018
    213
    93
    NEW FOREST
    Had a delivery of a engine filler plug which was marked around the fin area.
    So I emailed them for a refund and had no reply.
    Telephoned them, left a message and still no response.
    Does this sound out any messages
     
  2. Smilinjack

    Smilinjack Crème de la Crème

    Aug 14, 2016
    2,518
    1,000
    Nottingham
    Not normal. They rang me back at 7.00 one evening after I left a message with a problem. And they took back a centre stand without quibble. Royal Mail failed to card me after they left a parcel last week and they rang almost as soon as I left a message about it. Wasn't their fault of course. I'd guess they're away or otherwise unavailable due to Easter. I honestly think you have no cause for concern. :)
     
    • Agree Agree x 2
  3. TonyG

    TonyG Well-Known Member

    Dec 1, 2016
    162
    93
    Chalfont
    I had no problems sending back a chainguard that was bought at a sale price. Just said send it back and got a full refund.
     
  4. Red Thunder

    Red Thunder First Class Member
    Subscriber

    Dec 2, 2014
    1,317
    500
    High Wycombe
    I have had good service from Squaredeals. Had an issue with a stator, sent it back a month later no problems
     
  5. Tallpaul

    Tallpaul Member

    Apr 7, 2019
    34
    18
    Kidderminster
    As above, always had good service from Squaredeals.
     
  6. Cupoftea

    Cupoftea Well-Known Member
    Subscriber

    Dec 16, 2018
    213
    93
    NEW FOREST
    OK thanks for the info, I will give them another call tomorrow.
     
  7. PaulCas

    PaulCas Well-Known Member

    Aug 10, 2018
    110
    83
    West Yorks
    Another positive here.
    I've only had one order from them but they were fine.
    My order was missing one of the small items. I called them and the item was dispatched the same day.
     
  8. BigAl

    BigAl New Member

    Feb 23, 2019
    5
    3
    Stoke on Trent
    I emailed them a couple of weeks ago about some screws I wanted, never got a reply.
     
  9. crispey

    crispey crispey creme de la creme

    Nov 6, 2014
    6,137
    1,000
    sw london
    I’ve had loads of dealings with them and have had 2 issues
    1: a tail tidy tail light bracket snapped I phoned to ask if they sold the individual parts for it and they replaced the whole thing free of charge.
    2: they sent me a part which didn’t fit, mix up between two models, they then sent me the right one before receiving the one I returned
     
  10. Cupoftea

    Cupoftea Well-Known Member
    Subscriber

    Dec 16, 2018
    213
    93
    NEW FOREST
    Right, just got off the phone with Frank. Very nice bloke.
    He has issues with their message page on the website and hardly any messages get through to them.
    So its best to call them.
    Job done.
     
    • Like Like x 5
  11. Vectis John

    Vectis John Well-Known Member

    Apr 17, 2019
    13
    53
    Isle of Wight
    I have messaged them about an item on their website and its compatibility with my bike. Never had a reply.
     
  12. Vectis John

    Vectis John Well-Known Member

    Apr 17, 2019
    13
    53
    Isle of Wight
    I have messaged them about an item on their website and its compatibility with my bike. Never had a reply.
     
  13. crispey

    crispey crispey creme de la creme

    Nov 6, 2014
    6,137
    1,000
    sw london
    Try phoning, but not on a Friday or should that read never?
     
  14. The Viking

    The Viking Member

    May 7, 2019
    36
    13
    North Norfolk
    I bought the plug and play Lucas style rear light and indicator set, it arrived with no harness, and the indicators had smoked lenses not the amber that I ordered, spoke to Frank and they arrived very quickly, no problems.
    Very helpful is Frank.
     
    • Like Like x 3
    • Agree Agree x 2
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