I bought a small Kappa tailpack from here a few months ago and it had some small minor damage to it. I rang them up and they were very good, offering either to replace it or give me a £10 gift card instead so I opted for the card. I've been looking at getting a heated vest for the winter and got an email the other day offering 10% off until Monday via a individual code so I thought why not..... anyway as I got to checkout I decided to see about some summer boots now it's raining LOL as my Daytona ones got a bit hot on the GMU. As I'd already applied the discount code it wouldn't reduce the price of the boots. A quick call to them and after a chat with a very helpful chap and it was all sorted so if anyone is thinking of using them that's not done so before from my experience I'd say go ahead.