Scrambler 1200xc Smart Key Error

Discussion in 'Newbies Hangout' started by Gary Boreham, Jun 10, 2019.

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  1. Gary Boreham

    Gary Boreham New Member
    Subscriber

    Jun 10, 2019
    1
    3
    Trowbridge, England
    Yesterday, while riding, I twice got messages saying that my key was out of range. This happened while the key was in my pocket, within the specified distance from the bike (obviously, as I was sat on it) where it had been carried throughout the journey. It appeared to happen as I was attempting to change the riding mode, due to heavy rain. I had to stop at a service station on both occasions and turn off the bike to clear the message.
    I couldn’t find anything in the manual that states what should be done if the bike loses comms with the key while riding.
    Has anyone else experienced this, or have an explanation?
     
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  2. Helmut Visor

    Helmut Visor Put on your big boy pants and man up
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    Oct 3, 2018
    2,111
    750
    Three Counties
    Hi Gary, and welcome in :cool::cool: too old school with my bikes I'm afraid, key goes in the ignition ;);)
     
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  3. Ron Ashurst

    Ron Ashurst I came into the world screaming & covered in blood

    Welcome to the forum Gary. I'm with Helmet. Ignition
     
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  4. Dozers Dad

    Dozers Dad Bushmills Chief Quality Controller
    Subscriber

    Hi Gary,

    The obvious place to start is to replace the battery in the remote key.
    Even if the bike is only a few months old. The battery could be years old?

    BTW... A very warm welcome to the best vehicle forum on the net! :)
     
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  5. Gary Boreham

    Gary Boreham New Member
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    Jun 10, 2019
    1
    3
    Trowbridge, England
    The bike is a week old! I have it booked in for it’s first service on Thursday so I’ll mention it then. Just wondered if anyone had heard of a glitch being reported elsewhere.
    I’m with Helmet though, what’s wrong with a good old fashioned key? You still need to use the key to unlock the steering lock, so I really don’t see the point. So far, I’ve twice gone to move the bike and forgotten the lock is on because the Smart key is in my pocket. Another pointless invention that we never needed.
     
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  6. littleade

    littleade The only sane one here
    Subscriber

    Mar 17, 2015
    4,268
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    kidderminster Worcestershire
    You may have ridden through some strong RF interference from something like a mobile mast. I've had it happen on the GS but once through it the warning light went out. Nothing to worry about ;) It's useful if like @Havit you keep losing your key as you can put the fob in your pocket and zip it up:rolleyes: Do you need to use the key to unlock the petrol cap too?
     
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  7. David Cooper

    David Cooper Triumph Rocketeer.
    Subscriber

    Hello and welcome to the forum Gary.

    98636c6ee64925a19858f8a491d300d2.gif
     
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  8. steve lovatt

    steve lovatt Something else
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    May 12, 2014
    6,117
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    Winchester
    Hi and welcome to the forum.
    Stupid idea - what is wrong with a normal key in the ignition?
    Henry Cole hates these things and I have to agree with him - don't mind it on my car but keep bikes old school! :cool:
     
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  9. Vulpes

    Vulpes Confused Member
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    Mar 14, 2018
    4,322
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    Hi and welcome. Good luck with that.
     
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  10. Havit

    Havit Very strange Member

    Jul 17, 2015
    8,760
    800
    Carlow
    my new bike is keyless Ade:p.......Now.......where did i put the fob?
     
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  11. Gary Boreham

    Gary Boreham New Member
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    Jun 10, 2019
    1
    3
    Trowbridge, England
    Thanks, good point. The only problem is the warning stayed on, but that might just be my lack of familiarity with the bike and not knowing how to clear it.
     
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  12. Recmech

    Recmech New Member
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    Dec 10, 2018
    20
    3
    Pilbara Western Australia
    Welcome to the forum. (Key in the ignition where it belongs)
    :confused:
     
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  13. Tiglet

    Tiglet Vintage Member
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    Mar 28, 2016
    2,896
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    Cheshire
    Hello Gary and welcome to the forum :)
     
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  14. Scrambled head

    Scrambled head Well-Known Member

    Mar 2, 2019
    114
    83
    Sussex
    Hi Gary and welcome, I had this same warning when I first got my XE, since the first service its been fine. I think you will get a software update then. don`t forget to press the "ok" to remove warnings from the display. mine is 3000 miles of trouble free since the service.
     
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  15. Wessa

    Wessa Cruising
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    Apr 27, 2016
    4,200
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    North West England
    Hi and welcome....
     
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  16. Gary Boreham

    Gary Boreham New Member
    Subscriber

    Jun 10, 2019
    1
    3
    Trowbridge, England
    Ok thanks. I tried pressing ‘ok’ but the warning didn’t clear. As you say, probably a software update. Though, having spoken to the dealer, it appears the key being too close to other strong transmitters such as mobile phones could also cause the same problem. However, the bike is set up to continue riding, even if you drop the Smart Key when riding. That’s pleasantly reassuring!
     
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  17. HUBART GUY

    HUBART GUY New Member

    Jun 14, 2019
    0
    1
    Andenne Belgium
    #16 HUBART GUY, Jun 14, 2019
    Last edited: Jun 14, 2019
    https://photos.app.goo.gl/rdnWFQRmsafSyD34A
    :mad:
    Hello everyone, I would have liked to post in other subjects, but it's been two and a half months that I have problems getting started with my scrambler 1200xe. Upon delivery to the Triumph dealership, trouble getting started, the TFT screen does not turn on, intervention on the bike, I pass the details, I stayed 3 hours before returning home. since then the problem persists, too, like you, orange witness "keychain out of range" which lights up when I roll https://photos.app.goo.gl/5PQkYAbppqrcfQ5K6 . After several return to the dealership, we tried everything (several reprogramming, new battery, https://photos.app.goo.gl/5PQkYAbppqrcfQ5K6 key change for a new one that they failed to reprogram) I am at the end of the roller.
    I find this in Germany ( look after 12 minutes) : https://youtu.be/JwuCXvbYLmo
     
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  18. Dartplayer

    Dartplayer First Class Member

    Aug 8, 2018
    1,249
    500
    New Zealand
    Hi Gary and welcome to the forum :cool: good luck with messages, hope service sorts it out
     
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  19. joe mc donald

    Subscriber

    Dec 26, 2014
    6,342
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    slough / burnham
    Gary Boreham.
    Welcome to the family. Sorry to hear about your woe's Hope it all gets sorted I myself do like the key. Do drop us a picture of the steed when you get a better day.
    Regards
    Joe.
     
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  20. joe mc donald

    Subscriber

    Dec 26, 2014
    6,342
    1,000
    slough / burnham
    HUBART GUY.
    Welcome to the family. Best to start a topic all of your own Mate. It get's more response from the inmates. Picture of the steed also goes down well.
    Regards
    Joe.
     
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  21. chiari1

    chiari1 First Class Member
    Subscriber

    Mar 19, 2016
    1,045
    500
    wrexham , north wales
    Hello and welcome
     

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