One Day Old Bike And Already Back In The Shop

Discussion in 'Triumph General Discussion' started by PRANK, Jul 20, 2020.

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  1. PRANK

    PRANK Member

    Jul 3, 2020
    46
    13
    Toronto
    #1 PRANK, Jul 20, 2020
    Picked up my brand spankin' new Speed Twin on Monday. When riding home, there was a flash of the instrument cluster and everything was just reset. Time changed to 00:00 and Trip A and Trip B to 0.

    Tuesday was a busy day.

    Wednesday morning i emailed the dealer to let him know and he said they'll check it during next service. Wednesday evening during a ride, SAME thing happened twice and for a briefly longer time. Emailed the dealer again since i didn't feel safe riding the bike (and the dealer is really far).

    Friday bike was picked up by the dealer so they can diagnose the issue.

    Today (Sunday), i'm waiting for the dealer to get back to me.

    Not a fun way to start this new relationship lol
     
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  2. Thripster

    Thripster Elite Member

    Feb 21, 2020
    1,061
    750
    Northampton, UK
    #2 Thripster, Jul 20, 2020
    Welcome from a fellow newbie. Have faith........could be a loose connector or summit. Modern bikes are so complicated, even with all the will in the world, you'd be hard pushed to have every bike 100% perfect. Having said that, I would be extremely pissed off and would probably ask for a replacement. Hope it goes well.
     
    • Agree Agree x 5
  3. PRANK

    PRANK Member

    Jul 3, 2020
    46
    13
    Toronto
    #3 PRANK, Jul 20, 2020

    Yeah unfortunately no one replaces bikes or cars just like that. Once it’s sold, it’s sold. I just hope it’s a loose connector and is fixed immediately. Didn’t help that the dealer is closed on the weekend so I have to wait till Monday at least to get an update.
     
    • Agree Agree x 1
  4. Helmut Visor

    Helmut Visor Only dead fish go with the flow
    Subscriber

    Oct 3, 2018
    6,627
    1,000
    Three Counties
    #4 Helmut Visor, Jul 20, 2020
    Sounds like a loose battery connector to me but I wait to be proved wrong.
     
    • Agree Agree x 4
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  5. Thripster

    Thripster Elite Member

    Feb 21, 2020
    1,061
    750
    Northampton, UK
    #5 Thripster, Jul 20, 2020
    If it were me and not being contented to wait, I'd have a good filch about trying to identify any obvious fault but I guess you have already done that and come to nought?
     
    • Agree Agree x 1
  6. johne

    johne Standing on the shoulders of dwarves.

    Jan 16, 2020
    2,526
    1,000
    Where the Wolds meet the sea
    #6 johne, Jul 20, 2020
    My money is on Helmut's diagnosis. ;)
     
    • Agree Agree x 2
  7. JtC

    JtC Elite Member

    Apr 20, 2020
    2,720
    750
    New Mexico
    #7 JtC, Jul 20, 2020
    Not to underplay your problems, but too bad it won't reset the odometer occasionally to keep it in warranty and the resale value up!
     
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  8. Rocker

    Rocker Elite Member

    May 1, 2016
    1,667
    800
    Suffolk
    #8 Rocker, Jul 20, 2020
    Within the first 30 days you can demand a replacement or a full refund
     
    • Like Like x 3
  9. freck

    freck Elite Member

    May 4, 2017
    1,721
    750
    Preston, Lancs, UK
    #9 freck, Jul 20, 2020
    You’ve got to have given the dealer a reasonable chance to repair the bike though before you can do that.
    I had a similar problem with a new car from day 1 and had to let them try to fix it before I could hand it back. It’s not as easy as it first seems.
     
    • Agree Agree x 3
  10. Lou160487

    Lou160487 Senior Member

    Jun 16, 2020
    305
    163
    Florida U.S.A
    #10 Lou160487, Jul 20, 2020
    Welcome Prank. Sorry to hear about the difficulty with your new bike. But as the fellas have already said it will probably be something simple. And once it's fixed you will most likely have years of reliable fun with it.
     
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  11. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,897
    1,000
    North West England
    #11 Wessa, Jul 20, 2020
    Bad luck mate, I really hope you get it fixed .......
     
    • Agree Agree x 2
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  12. PRANK

    PRANK Member

    Jul 3, 2020
    46
    13
    Toronto
    #12 PRANK, Jul 21, 2020
    So heard back from the dealer. It was just a loose instrument cluster plug from the factory. They’ve plugged it back in properly and shouldn’t have any further issues. Should get the bike back today!!! Time to ride!
     
    • Like Like x 11
  13. freck

    freck Elite Member

    May 4, 2017
    1,721
    750
    Preston, Lancs, UK
    #13 freck, Jul 21, 2020
    That’s a relief, at least it was an easy fix. Just reset to day 1 of ownership when it’s back and enjoy. :grinning:
    Let’s see a pic or two of the new beast too. Welcome to the forum BTW. :cool:
     
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  14. PRANK

    PRANK Member

    Jul 3, 2020
    46
    13
    Toronto
    #14 PRANK, Jul 21, 2020
    Here it is in all its glory!
    Over time I’ll black out the silver parts.

    C9BA2C5A-BA9D-4E31-8902-2BB9D1B86793.jpeg
     
    • Like Like x 10
  15. PRANK

    PRANK Member

    Jul 3, 2020
    46
    13
    Toronto
    #15 PRANK, Jul 21, 2020
    Just got the bike back! Definitely a riding kinda day here in Toronto too (as long as it doesn't rain).

    I have to wash the bike though, but then riding time!! Will try and take some better pics when i get a chance to get out in the country.
     
    • Like Like x 1
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  16. JtC

    JtC Elite Member

    Apr 20, 2020
    2,720
    750
    New Mexico
    #16 JtC, Jul 21, 2020
    Nice bike!

    That looks like the same exhaust that is on mine, the previous owner installed. May I ask what it is? There seems to be no markings on mine.
     
    • Agree Agree x 1
  17. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,897
    1,000
    North West England
    #17 Wessa, Jul 21, 2020
    Good news that the fix was an easy one. Good luck :)
     
    • Agree Agree x 4
  18. PRANK

    PRANK Member

    Jul 3, 2020
    46
    13
    Toronto
    #18 PRANK, Jul 21, 2020
    It’s just the stock triumph exhaust. I’ll eventually change it to maybe the Vance and Hynes one but for now gonna stick to this one.
     
    • Agree Agree x 1
  19. joe mc donald

    joe mc donald Joe
    Subscriber

    Dec 26, 2014
    16,006
    1,000
    slough / burnham
    #19 joe mc donald, Jul 21, 2020
    Prank
    Welcome to the family. They do drool over black bike here in the asylum. Just wondered you didn't tell the dealer your user name by any chance did you.
    Regards & Ride Safe
    Joe.
     
  20. PRANK

    PRANK Member

    Jul 3, 2020
    46
    13
    Toronto
    #20 PRANK, Jul 22, 2020
    Haha no I didn’t. They did an amazing job though. Took care of the issue without hassle.
     
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