Featured Good Service At Triumph Carlisle.

Discussion in 'Dealers & Workshop Reviews' started by Dave49, Jun 3, 2021.

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  1. Dave49

    Dave49 Elite Member

    Dec 30, 2019
    570
    743
    SW Scotland
    I ordered a Triumph centre stand for my Street Twin from Triumph Carlisle (K.C.Superbikes), and they texted me yesterday to say that it had come in. While I knew I could have fitted it myself, I also knew it would likely be a skinned knuckle sweary job getting the spring stretched into place, so I asked how much for them to fit it, and was told it would be £30. I thought it was probably worth 30 quid to avoid the hassle, so I arranged to take it in this morning. I was given a free cup of OK coffee, and had a friendly chat with the service manager while the stand was fitted. In the event, it only took about 15 minutes, and, as it had taken so little time, they only charged me £12 (£10 + VAT) for the fitting. Knowing that I was expecting to pay £30, I suspect that a lot of dealers would have charged me the thirty regardless, so it was good to be treated so fairly. So thanks guys.
     
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  2. andyc1

    andyc1 Lunarville 7, Airlock 3
    Subscriber

    Feb 4, 2017
    1,386
    1,000
    N. Ireland
    Always nice to hear the positive experiences :)
     
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  3. Dave49

    Dave49 Elite Member

    Dec 30, 2019
    570
    743
    SW Scotland
    I know. You get so used to being ripped off at every opportunity, that it's a pleasant surprise when someone behaves decently. :)
     
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  4. Eddie17

    Eddie17 Member

    Oct 10, 2019
    57
    18
    Glasgow
    Good to hear that . Got a letter from Triumph today ... As of 31st July Triumph Glasgow will no longer be representing Triumph . Four nearest dealers Edinburgh,Aberdeen ,Carlisle and Newcastle.........my dealings with TG were well under par .
     
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  5. Steve T.

    Steve T. Active Member

    Dec 6, 2020
    131
    33
    Northern British Columbia
    Good to hear of the "honest dealer" - seem to be as rare as hen's teeth these days.
    My nearest Triumph dealer is 2 days ride from here - so hopefully the new Bonnies are like Hondas!
    Also, I do my own maintenance (will have a go at anything, and have done since getting ripped off back in the early 1980's - they wouldn't give me the bike keys unless I paid the crazy bill (new bike first service etc., no warranty unless you pay this...etc., etc.)
     
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  6. Eddie17

    Eddie17 Member

    Oct 10, 2019
    57
    18
    Glasgow
    I was going to do my own maintenance (am capable) but I believe for something as simple as a brake fluid change for my triumph T100 it must go into a dealer and connected to a computer(ABS procedure)....please someone correct me if am wrong....Thanks
     
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  7. Dave49

    Dave49 Elite Member

    Dec 30, 2019
    570
    743
    SW Scotland
    #7 Dave49, Jun 5, 2021
    Last edited: Jun 5, 2021
    I've been riding and generally looking after my own bikes for 54 years now, and manage fine with my two classics (1949 and 1979), but I admit I'm nervous about doing much to my Street Twin in case it buggers up the electronics. (Not that I've needed to do anything, to be fair.) Ah, progress...
     
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  8. joe mc donald

    Subscriber

    Dec 26, 2014
    11,787
    1,000
    slough / burnham
    Funny this. I was just going to say the same for the Bulldog Triumph staff in Winersh Reading. Purchased some bits from them over the phone. Andy said Joe don't worry about postage I will drop the bits of for you as I go your way quite often. And a couple of times I have had my bike picked up by Steve who said there will be a small charge but it was pennies. And every time I go there some of the boys says things like I gave your brakes a service for you no charge. And just little things that make you think these boys do care.
    Joe.
     
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  9. Dave49

    Dave49 Elite Member

    Dec 30, 2019
    570
    743
    SW Scotland
    It's good to be able to share this kind of information, Joe. The good dealers will hopefully be rewarded with more business, and the bad ones can be avoided.
     
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  10. joe mc donald

    Subscriber

    Dec 26, 2014
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    Dave49
    I second that all the way. What I like about Bulldog is they treat you like you know what you are talking about and try to find an Answer to suit.
    Joe.
     
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  11. Riggers

    Riggers Well-Known Member

    Jul 26, 2020
    111
    83
    Hull
    I've had good service from A1 Triumph at York even though I didn't buy my bike from them. Even warranty work has been done with a smile. :)
     
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  12. RetTh'ead

    RetTh'ead Well-Known Member

    May 16, 2021
    47
    63
    Southern Scotland
    I would also support a good shout out for KC Superbikes in Carlisle.

    Craig the service manager always goes the extra mile.
    For example I had the common puzzle with condensation in the clocks on my 2016 Thruxton R. Craig sorted out a replacement set and organised the fitting of them, sadly they forgot to reset the service indicator and 500 miles later the "spanner" came up. I rang Craig and he said no worries next time you are passing drop in and we will reset it in 5 mins. Dropped in a week later to get the service indicator removed ......... when I came to collect the bike Craig said "I have ordered another new set of clocks they are still not right". I had not noticed the drop of condensation on the inside of the clock faces but he did!
    Would not hesitate to recommend giving them a call with regards any Triumph queries.
     
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