Advice Please

Discussion in 'Speed Triple' started by Rspete, Sep 13, 2019 at 12:15 PM.

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  1. Rspete

    Rspete Senior Member

    Jun 17, 2018
    617
    193
    Durham
    Hi peeps

    I'm in a bit of a pickle and need some advice, as some of may know I've had nothing but bother with my speed rs.
    Brakes, Gearbox problems and now this faulty fuel line problem, the bikes done all of its miles this year just going back to my dealer than actually enjoying it.

    Triumph uk have said I've had the bike too long now to warrant a swap, as i feel as if ive been sold a lemon..... do we have a lemon law in this country as the usa does.

    I love this bike, it is a great machine but the thought of it being out of warranty sends shivers down my spine and i should be getting the bike back tomorrow but i feel as if i dont want it back now.

    What would you do in my position?

    Pete
     
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  2. Dawsy

    Dawsy Well-Known Member

    Aug 24, 2018
    196
    83
    Cumbria
    Is there not some EU thing about fit for purpose and two years? Sure I have read that somewhere. Doesn't seem right when you have had so much grief.
    Have you spoken to citizens advice?
     
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  3. RSReggie

    RSReggie Active Member

    Apr 9, 2019
    59
    28
    North West UK
    May be worth a call to Trading Standards to see where you stand. Then you can contact Triumph with authority and mention Trading Standards ...
     
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  4. Rspete

    Rspete Senior Member

    Jun 17, 2018
    617
    193
    Durham
    Ive not even thought about that to be honest lads but i shall look into it but it will be the last time i pay cash for a new bike.
    It feels as if you have no come back at all, no back up nor help..... its like, you have a warranty use it! Its clearly not good.
     
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  5. MadMrB

    MadMrB Senior Member

    Dec 24, 2018
    667
    243
    Northamptonshire, UK
    #5 MadMrB, Sep 13, 2019 at 12:57 PM
    Last edited: Sep 13, 2019 at 1:39 PM
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  6. MrTriple

    MrTriple Senior Member
    Subscriber

    Jan 23, 2017
    583
    143
    Epping Forest
    #6 MrTriple, Sep 13, 2019 at 1:38 PM
    Last edited: Sep 13, 2019 at 5:19 PM
    Yep...Consumer Rights Act. If you financed your bike, take it up with the finance company - and if it's Black Horse, then their complaints department will be able to guide you.

    I have just used the 30-day reject process very successfully, but don't have direct experience of how it works when the issue has gone on for longer.

    You have rights (as you can see below) and I'd recommend that you start the process. I guess I'd call Citizens Advice - https://www.citizensadvice.org.uk/a...e-consumer-work/the-consumer-rights-act-2015/ and go from there.

    Consumer Rights Act 2015

    Key rights:

    The motorcycle must be of 'satisfactory quality'. The description, price, condition of the motorcycle, fitness for purpose, appearance and finish, safety, durability and freedom from minor defects are all important factors when considering quality. If the motorcycle is not of satisfactory quality then you are entitled to a remedy.

    Key remedies:

    Short-term right (30 days) to reject the motorcycle and obtain a full refund.
    Right to a repair or replacement (within first 6 months)
    Right to a price reduction or a final right to reject the motorcycle.

    Note: under the final right to reject (where you are entitled to reject the motorcycle for a refund) a trader can make a deduction from the refund for the use you have had from it (applies if the motorcycle is a 'motor vehicle' as defined by the Road Traffic Act 1988).​
     
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  7. Dozers Dad

    Dozers Dad Bushmills Chief Quality Controller
    Subscriber

    I get the impression that the fact Pete paid cash. Is the major stumbling block here?
    If he had the bike on finance he'd have a better chance of being able to hand it back.
     
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  8. MrTriple

    MrTriple Senior Member
    Subscriber

    Jan 23, 2017
    583
    143
    Epping Forest
    #8 MrTriple, Sep 13, 2019 at 1:56 PM
    Last edited: Sep 13, 2019 at 2:06 PM
    Having the finance company take up your case is a massive advantage - but paying cash shouldn't be a problem as such (as Pete's consumer rights remain intact). It's just more difficult to know how to proceed.

    I'd definitely call Citizens Advice and ask how to start a claim/complaint. Rights are rights!
     
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  9. Rspete

    Rspete Senior Member

    Jun 17, 2018
    617
    193
    Durham
    I would like to thank you all for your responses, i really do believe because i paid cash they'll try and sweep it under the carpet..... not my dealer but definitely the manufacturer.
     
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  10. MrTriple

    MrTriple Senior Member
    Subscriber

    Jan 23, 2017
    583
    143
    Epping Forest
    #10 MrTriple, Sep 13, 2019 at 2:36 PM
    Last edited: Sep 13, 2019 at 3:18 PM
    I've just called Citizens Advice - you do have a 'final right to reject', but the timings and actions that you've taken so far need to be taken into account and catalogued in a formal letter to the dealer. There are some key phrases that you need to include (you have my telephone number, so do me call later and I'll explain).

    My case took two months and I had to take small steps, getting everything agreed and ticked off in the right sequence, before thinking about the next. The first step is to get a formal letter (or email) to the dealer - you have nothing to lose.

    If your Triumph dealership is dismissive, then you can then take it up with the Motor Ombudsman, but you HAVE to have started the process I'm describing first.
     
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  11. littleade

    littleade The only sane one here
    Subscriber

    Mar 17, 2015
    4,110
    1,000
    kidderminster Worcestershire
    Under the consumer rights act your legal redress is against the dealer NOT Triumph as that's who you bought it off so don't let the dealer fob you off blaming Triumph for everything.
     
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  12. Rspete

    Rspete Senior Member

    Jun 17, 2018
    617
    193
    Durham
    #12 Rspete, Sep 13, 2019 at 3:26 PM
    Last edited: Sep 13, 2019 at 4:27 PM
    Thankyou all and a big thankyou to mrtriple! the wheels are set in motion. Cheers boys and I'll keep you updated soon as i hear back.
     
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  13. Callumity

    Callumity Elite Member

    Feb 25, 2017
    1,861
    750
    Nr Biggar
    You might find it helpful - and anyone coming to this cold certainly would - if you created an itemised time line in a table/spreadsheet starting with the purchase and then every fault by date, detail, rectification, time off road any maybe a running total so e.g. in 108 days of ownership you have had 47 days of use and 61 days in the dealers. It paints a picture all of its own; not least because brakes, fuel and gearbox are critical in a way a paint blemish is not.
     
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  14. NightRider

    NightRider Member

    Aug 11, 2019
    27
    18
    Europe
    What I not understand is, why is your workshop not able to bring your bike back to its normal stage? Probably it's because they don't earn anything on a warranty. :confused:
     
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  15. Dawsy

    Dawsy Well-Known Member

    Aug 24, 2018
    196
    83
    Cumbria
    Some good advice there Pete. Hope you get a satisfactory outcome. What a great place this is!
     
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  16. Rspete

    Rspete Senior Member

    Jun 17, 2018
    617
    193
    Durham
    Being completely honest here, my dealer has been absolutely fantastic, they've went above and beyond to help, its been triumph uks lacking in fault finding/research thats been completely rubbish.

    Theres been that much gone wrong with my bike, ive literally only done 400 miles on it this year because of the problems ive had, its been rode more to my dealer and back than actually enjoyed on the road but with this fuel leak, last sunday (when i say leak its an understatement) it was the final straw..... the faults with it have been down right dangerous.

    Have the problems been addressed.....yes (dealer support fantastic)

    Will the gear box problem come back.....maybe and with the bike being off the road from october until april next..... I'm not willing to take the risk anymore, so it has to go.

    I mean no offence with above and a hope you get my drift buddy.
     
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  17. Rspete

    Rspete Senior Member

    Jun 17, 2018
    617
    193
    Durham
    Agreed Dawsy mate, this forum has some real gentleman in it. :heart:
    Thankyou all for your sound advice.
     
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  18. Bonnie1980

    Bonnie1980 Bonneville T120 Black
    Subscriber

    Aug 6, 2019
    73
    18
    South East England
    I agree with @littleade that it is the dealer who has to either swap the bike or refund your money irrespective of what Triumph says. Even more so if you bought a used bike. You would have had more success if you were within 30 days or even 6 months of ownership but given that you have had the bike for almost or more than a year, it is going to be very tough, if not impossible, and depends to what extent (read legal challenge) you want to pursue the right to return. And if you have done any mods or added accessories to the bike during your ownership, you can forget any chances to swap as the dealer/Triumph will claim that the bike has changed from what was sold to you.

    At this stage, as first choice, the dealer is required to put the issues right for you and only when the faults cannot be repaired, will the dealer be obliged to give you a replacement. Of course, if you have a detailed list of all the problems you had, how they prevented you from riding, how and when you communicated them to the dealer and anything else which helps prove that you could not use the product for its intended purpose, helps strengthen you case in case of legal redress.

    In your position, I would try and sell this bike for a reasonable deal or exchange it for another brand/model. You will however end up losing some money but will save a lot of hassle, peace of mind and potentially a positive relationship with your dealer.

    Good luck and genuinely hope you get this sorted to your liking.
     
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  19. gazzatheyid

    gazzatheyid Active Member

    Dec 22, 2016
    84
    28
    Shropshire
    #19 gazzatheyid, Sep 13, 2019 at 10:50 PM
    Last edited: Sep 13, 2019 at 10:57 PM
    Just a thought, an email to the Triumph CEO office with a complaint can sometimes get you some sort of action where others have failed.

    I've had some success with various companies over the years. Maybe worth a go listing your woes.

    [email protected]

    Edit: Other options are highlighting this on their social media. Sadly shaming companies online seems to get results.
     
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  20. joe mc donald

    Subscriber

    Dec 26, 2014
    5,406
    1,000
    slough / burnham
    RsPete.
    All these observations are great. Make sure you make a note of how long the bike has spent in workshops and not in your possession as this adds to any warranty. Why have a warranty when you don't have the bike. Certainly not fit for the purpose you purchased it for. And do get over the fantastic dealer syndrome they might be the greatest people in the world with the biggest smile. But they took your money for a bike that is not road worthy so you need them to rectify that. And if that's them sending you bike back to Triumph and stating that Triumph sold them faulty goods that they then passed on to you then let it be. And a detailed letter to MCM can raise eyebrows aswel. You should not have to do all this if the manufacturer was any good.
    Regards
    Joe.
     
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