Unfortunately my instruments developed a leak when I washed the bike last weekend. It's not condensation and there are now dried watermarks and debris on the inside of the tacho lens. I think I'm unlikely to receive any support for getting it fixed FOC by any means by Triumph so I'm looking for a recommendation for an independent specialist to clean it up and seal it. At £675 for a new one I'm not sure I want to 'have a go' myself. I've read that the inside of the lens is easily marked if cleaning is attempted, not sure what it's coated with.
Actually there was a recall for this issue . I got the clocks on my 2016 Thruxton R replaced FOC. also managed to get both rear shocks replaced as well but did need push that a bit and highlight the safety aspect of the lower plastic bush wearing out the spring coating thereby allowing corrosion to set in weakening the spring. If you dont ask you dont get.
Trouble is I've asked and the dealer is reluctant to do anything. There was much sucking of air through teeth. To be honest I'm becoming more and more disenchanted with the brand. I shall have to go direct to Triumph directly again. I had to do this once before and it obviously got back to the dealer manager, he was very off with me and complained about my behaviour openly.
F$ck the Dealer manager if he doesn’t want to help you, that’s their job. Suggest you search for recall and give them a second chance before going to Triumph, so they have nothing to complain about
I'm not even sure my usual dealer is going to present my case to be honest with you - they really couldn't have been more negative about it. It may be worth me going over to another dealership and asking them to pursue it in fact.
Just phoned a different dealer who I can get to easily. They referred me to Triumph UK (after sales email address) with an enquiry since the bike is out of warranty. I've sent a mail with photo so we'll see what happens. Getting to the end of my tether with Triumph now. There'll be two bikes wheeled into a Japanese manufacturers showroom for a trade in soon.
Well, having sent a mail to Triumph they replied in just under an hour requesting service history details and in around 15 minutes after providing that authorised replacement as a goodwill gesture. Going to take the opportunity to change my dealer at the same time. How can it be so easy going direct and yet the dealers make life so difficult. Oh, and for the second time the service desk staff answered their phone straight away.
Excellent result. Now once this cools down check the rear shocks. Early ones had a black plastic cap end at the base which rubbed against the springs eventually wearing through the paint. When I put my bike in to have the clocks replaced I asked about the shocks. Again this is a well known fault. Dealer said they would do it but Triumph refused. I waited a few months and contacted Triumph direct by email attaching photos of the worn away paint. My concern was corrosion would set in weakening the spring with potential fatal consequences. I did offer to contribute to the cost by paying labour. Result was new shocks and Triumph Glasgow never charged me a penny- lovely chaps they are. Newer shocks don't have the black plastic cap end so if yours are the newer shocks just ignore this and write of the time you've lost reading it !!!
This'll make a few of you laugh...now I've expended all this effort I'm going to sell the bike once this work has been done! It's the reasoning is unrelated to this, I got an opportunity to try something different in the form of a Suzuki GSX S1000F that's effectively new (66 miles on the clock) with a discount of £2500 off list price so I'm going for it so one has to go. I'm figuring that keeping the T100 and the CB500X (my commuter) adding the GSX keeps good diversity in the garage. There'll be an advert for the Thruxton in the forum shortly. Here's it's replacement, arrives next weekend...
If you like the Thruxton, then you will love the GSX. It is a great bike. Safe travels on whatever you are riding.
