Dealertool....

Discussion in 'Triumph General Discussion' started by Pegscraper, Oct 25, 2024.

  1. Pegscraper

    Pegscraper Elite Member

    Jun 12, 2020
    3,590
    800
    Yorkshire
    Anyone using Dealertool on their 2024 model year classic Triumph, Scrambler, T100/130, Street/Speed Twin etc and if so, does it reset the service indicator?
    I already had the software and cable from the Street Scramblers so purchased the new 16 to 6 pin adapter, a new ECU key and updated the software after they released the new tweaked version. They were "pretty sure" it would reset the service indicator on my 1200 as they had tried it on the new Scrambler models but they couldn't guarantee that it would, Well it doesn't and stops communication with the ECU when a reset is tried.
    They are surmising that some of the first 2024 bikes came out with the older service reset protocol but it was changed sometime during production to the new setup which is more secure. Most other functions work OK but it's a bit disappointing as a DIY service reset is a key function of it's appeal. In hindsight I probably wouldn't have bought it but hopefully they will release a software update in the not too distant future which enables the feature.
     
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  2. blacktiger

    blacktiger Active Member

    May 14, 2023
    42
    28
    St. Leonards on sea
    I just leave the spanner there on the display. You soon learn to ignore it. Just take a note of the mileage when the next service is due.
     
    • Useful Useful x 1
  3. Art Taylor

    Art Taylor New Member

    Aug 17, 2022
    1
    0
    South Jersey

    I have same experience. have the dealer tool for a 2023 and a 2019 and all's well, traded for a 2024 Tiger 900 and dealer tool said that they would have it sorted out, this was spring of 2024. I purchased 6 pin conn and the software add on. Now it is a year later and they still don't have it sorted out and do not respond to my emails. Very bad for reputation of dealer tool. If i knew Triumph was going this far I would have gone to another brand and eventually will.
     
    • Like Like x 1
  4. Pegscraper

    Pegscraper Elite Member

    Jun 12, 2020
    3,590
    800
    Yorkshire
    I suspect Dealertool haven't brought out a fix for the newer bikes as it's beyond them which is a shame because resetting of the service indicator is 90% of the reason for buying it IMO.
     
    • Like Like x 1
  5. Foxy2000

    Foxy2000 New Member

    Apr 30, 2025
    8
    3
    stratford upon Avon
    I am having the same problem on my 2023 T120 cannot get the spanner to go out. Any solutions yet?
     
    • Agree Agree x 1
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