& Already Complaining

Discussion in 'Newbies Hangout' started by JamBoa2023, Nov 5, 2022.

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  1. JamBoa2023

    JamBoa2023 New Member

    Nov 5, 2022
    3
    0
    Arkansas
    After having owed over a dozen new Triumph models I called it quits selling my last Triumph a Scrambler 1200XC less than a year ago. Why? It’s simple I grew tired of owning a brand that does not even grace my state with a dealership! Arkansas is a destination for many out of state riders but No Triumph dealers anywhere near central Arkansas. Convenience is more important when you get older.
    Anyhow I am here probably just gonna read Comments!
    Still love Triumphs but like a local dealer to hang out and meet new riders or just talk bikes.
     
    • Like Like x 3
  2. littleade

    littleade The only sane one here
    Subscriber

    Mar 17, 2015
    233
    1,000
    Worcestershire
    It's getting a bit like that here now in little old UK, I have to travel an hour to get to my latest dealer where it used to be 35 minutes before the last one shut up shop.
     
  3. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,306
    1,000
    North West England
    Same here in the north west. My local dealer was 14 miles away until September this year. Now have to travel further afield to get to a triumph dealer.
     
    • Like Like x 1
  4. littleade

    littleade The only sane one here
    Subscriber

    Mar 17, 2015
    233
    1,000
    Worcestershire
    Staffordshire Trumpet now?
     
  5. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,306
    1,000
    North West England
    Yes or the other side of Chester at Queensferry lol
     
  6. littleade

    littleade The only sane one here
    Subscriber

    Mar 17, 2015
    233
    1,000
    Worcestershire
    Staffordshire seem to be one of the few established dealers with a great reputation that are still here
     
  7. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,306
    1,000
    North West England
    Agreed. I always used Bill Smiths until they lost the triumph dealership. A local mate has always used Staffordshire Triumph, so that is where I will go now.
     
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  8. Sandi T

    Sandi T It's ride o'clock somewhere!
    Subscriber

    Dec 3, 2018
    21,578
    1,000
    Tucson Arizona
    Looks like I'm the lucky one. :) Our local Triumph dealer is a mere 5 miles from my garage. You do have to pick your way through the scores of KTM's and Kawasakis on the showroom floor to get to the Triumph area of the building :joy: but it's really nice and, as I said, I'm quite lucky to have a great dealership with a terrific staff so nearby.

    Sorry to read that you're Triumph-less now, @JamBoa2023. :(
     
    • Like Like x 3
    • Agree Agree x 1
  9. Markus

    Markus Crème de la Crème
    Subscriber

    Oct 28, 2020
    2,775
    1,000
    AUSTRIA
    My nearest dealer is 70 km away. But this one is not recommendable. Therefore, I drive 100 km to the dealer I trust (www.gesslbauer.at).
     
  10. Helmut Visor

    Helmut Visor Only dead fish go with the flow
    Subscriber

    Oct 3, 2018
    6,095
    800
    Three Counties
    Howdy JamBoa2023 :cool:
     
  11. Pegscraper

    Pegscraper Elite Member

    Jun 12, 2020
    2,907
    800
    Yorkshire
    I'm also fortunate to have two Triumph dealerships within 20 miles of home, plus other large non-Triump dealers who always seem to have a few 2nd hand models in stock. I've never been to the USA but looking on the map, some of the states seem quite big! :joy:. If there was a dealer in every state it would still mean a long way to travel for many, plus those states with a relatively low population wouldn't present a worthwhile investment. It all comes down to cost vs potential sales and profit, especially with times as they are.
     
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  12. Ducatitotriumph

    Ducatitotriumph Crème de la Crème

    Apr 25, 2019
    2,181
    1,000
    Rothwell
    I'm lucky enough to have wellingborough triumph (8 miles away) and peat-bog-horror (peterborough 28 miles away) so very fortunate I suppose.
     
    • Agree Agree x 1
  13. Armando Morales

    Armando Morales Noble Member

    Mar 29, 2021
    811
    443
    Mexico
    there are 3 dealers in México, one is 600kms away, second one is 400 kms away, third one is 7 kms away :)
    traffic can get ugly though
     
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    • WTF WTF x 1
  14. Col_C

    Col_C I can't re...Member

    Aug 5, 2015
    1,433
    800
    Cornwall
    Same here in the south west UK, no Triumph dealer west of Plymouth, living near St Ives that's an hour and a half away. Same for Ducati and is why I sold it after 2 years of endless warranty problems.
    Me and wife have Speed and Street Triples but they're 2015's with minimal electronic tech, so I maintain them myself.
    Decided I needed another bike for 2-up touring, a couple years ago Ocean BMW (Plymouth) opened another dealership in Falmouth just a quarter hour away, guess who's just bought a S1000XR.
    I think European bike manufacturers are following the "prestige" car manufacturers, they insist on a set corporate image for their dealerships which makes it unviable in more rural locations with lower turnovers.
     
    • Agree Agree x 2
  15. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,306
    1,000
    North West England
    [QUOTE="Col_C, post: 603895, member: 3603"
    I think European bike manufacturers are following the "prestige" car manufacturers, they insist on a set corporate image for their dealerships which makes it unviable in more rural locations with lower turnovers.[/QUOTE]
    Yes that is definitely the case. My local dealer was a multi franchise dealership and Triumph stripped them of their franchise, giving it to another dealer who only sold triumphs. The brand is what they are promoting.
     
  16. Col_C

    Col_C I can't re...Member

    Aug 5, 2015
    1,433
    800
    Cornwall
    Don't know if it's common elsewhere in the country but here BMW Motorrad have the advantage of being part of the car group. My local dealer showroom is just a corner of the car dealership plus a small workshop and only four dedicated staff to my knowledge. And still has control of its corporate image.
     
  17. Vulpes

    Vulpes Confused Member

    Mar 14, 2018
    16,810
    1,000
    Netherlands
    There's a Triumph dealer 10 miles from me, but as they're extortionately expensive I don't use them. Oil, filter and brakes I service myself, for more complicated stuff like valve checking I use a local shop which is excellent and not expensive.
     
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  18. triumph900

    triumph900 Active Member

    Dec 24, 2017
    117
    43
    US
    Well....it IS Arkansas....;)

    Sounds like a business opportunity to me!
     
  19. beerkat

    beerkat Senior Member

    Aug 14, 2019
    800
    243
    Cheshire UK
    That's interesting, I didn't know Bill Smith was no longer a Triumph dealer. Do you know why?
    I see you're located in North West England. That's quite a big area but if Manchester isn't too far away you should consider Youles, on Bury New Road near Strangeways prison. I bought my Street Twin from Bill Smiths in 2017 but when it came to servicing Youles offered the better deal and I've used them ever since. They're doing a 20% discount on servicing and labour costs over the winter period. They also give a lifetime warranty on new bikes. They've just opened a Honda franchise so they must be confident about the future of biking, which is reassuring and they're clearly not planning on closing.
     
    • Like Like x 2
  20. Wessa

    Wessa Cruising

    Apr 27, 2016
    11,306
    1,000
    North West England
    Thanks for the information @beerkat . Must admit have not considered Youles. Manchester is about 24 miles for me so getting there is definitely doable.

    As far as I’m aware Triumph wanted a single franchise location. As Bill Smiths was a multi franchise business they could not comply. Pity really cause I had always had good service from them.
     

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