At last had new rear shocks fitted to ThruxR today by a dealer actually willing to take on the task, so thanks to them (do you feel a but coming?) but on handover I mentioned to the service guy that it was a shame the fitters grubby handprints had been left over both exhausts. I pointed out that 30 seconds of a wipe with a rag & brake cleaner would be all it takes. The response? I am not responsible for any marks left by a fitter unless they are classified as damage! Secondly bike didn't feel right on way home, checked shocks, one set to one click off hardest, one set to one off softest setting! Unbelievable! What ever happened to attention to detail! RANT OVER
Unfortunately a common case of CBA & NMP ( cant be arsed and not my problem ) because no one is responsible for anything anymore ......
Wonder if they would have been held responsible if Ken had crashed and the shocks were found to be a contributing factor?
The problem you have there is that as the driver / rider you are ultimately responsible for the vehicle youre using unless its an unforeseen failure and they would probably conclude that Ken was at fault for not spotting the defct before he drove / rode away ....... like bald tyres
I would tend to disagree with you there Oldyam. The shock absorbers should have been checked and set by the 'Technician' As for the hand marks, they dirtied the silencers, they should have cleaned them. Not good enough customer care or attention to detail in my opinion Another example of why I do my own servicing rather than pay clowns £60ish per hour. Knowing this work was being done under warranty it should have been more perfect to restore your confidence and faith in a faulty product.
Whilst I agree with your comments, and would have expected no less myself. The unfortunate thing is that legally "you the driver / rider" are responsible for the vehicle and from a legal point of view "you" are supposed to check your vehicle before each journey, no different than having bald tyres or lights not working in the eyes of the law. Which is why like you I do my own service work & repairs, because the clowns aren't responsible enough to be trusted. I feel more sorry for those who cant do the work themselves and are forced to trust these clowns.
Even they can't get that wrong surely? 2 minutes per jet, no tools required. Bet you have to book it in for a whole day though. Photos of bonnet & existing jets, under bonnet sound deadening clips if fitted, routing of washer pipes. What can possibly go wrong?
Sadly not surprised - you shouldn't have to check something as basic as that and it just goes to show that in most cases you are better off doing the job yourself.
The dealer sent me a 'how did we do' E-Mail yesterday. I basically pointed out the positives & negatives. The manager replied accepting that they fell short of the standards he would expect & that he has talked to the technician involved. He assures me that I will be completely satisfied with the level of service from start to finish should I wish to use them again. So fair enough, we'll see
Theoretically, they should have asked you what settings you normally use so that the bike is ready for you to ride out on. I bought a replacement battery from Halfords (because it was convenient that they had one in stock locally) Turned up to find that their stock levels were incorrect and they didn’t have it. So they order one in from the manufacturer, which was delivered to them two days later than they originally told me. Them: “Your battery has arrived and is ready to collect” Me: “When I collect it, will it be ready to fit?” Then: “Yes” Me: “Cool beans. I’ll pop over this afternoon” Collect battery, get home, open box, fill cells with electrolyte, condition the cells, charge battery etc etc.... On the up side, I know that the battery life hasn’t been compromised by a half trained chimp not knowing which corners he has cut in preparing the battery for service. Am I likely to darken the doors of their service department? Perhaps when hell freezes over.... Glad you got the correct response from the Dealership manager, I hope they live up to his word for you.
